You can always communicate with your Private Banker and our Service Suite. Here are a few other avenues to follow if you would like to communicate with us:
or call 087 343 1295/6 or
087 575 9411.
Please refer technical and system queries to the Service Suite on 087 575 9411.
If you are not satisfied with the final outcome of your complaint you are entitled to refer the matter to:
The Ombudsman for Banking Services resolves individual complaints about banking services and products. www.obssa.co.za
The Financial Advisory and Intermediary Service Ombudsman was established in an effort to protect consumers from bad or inappropriate advice when it comes to the financial services. www.faisombud.co.za
The National Credit Regulator: The National Credit Act was established to amongst others promote fair and transfnb.web.markup:pent credit and protect consumer rights in the credit market and industry. www.ncr.org.za