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Emergency Contact Numbers

Visa Global Customer Assistance Service

Through the Global Customer Assistance Service (GCAS) programme, Visa provides high-quality assistance to Visa cardholders when they travel overseas. This is a multilingual service and is available globally, 24-hours a day, 365 days a year (24/7/365). The services available include lost and stolen card reporting, emergency card replacement, emergency cash payout for up to US$5000 and an enquiry service for non-emergency enquires, such as account queries.

Service Suite

The focus of the Service Suite is to deliver a differentiated service that meets the needs and expectations of our clients.

Contact the RMB Private Bank Service Suite

  • Email:
  • Telephone: 087 575 9411
  • International Telephone: +27 11 369 1134
  • Fax: 0860 67 4444
  • International Fax: +27 11 301 4399
  • Fraud Call Centre: 087 575 9444

Hours of operation
Please note that the Service Suite operates 24 hours, 7 days a week.

Contact Details

If you need assistance please call +1 (0)410 581 9994 or +1 (0)410 581 3836