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RMB Private Bank is phasing out Internet Explorer 8

If you're still using an outdated browser, you'll no longer be able to login to your banking profile.

Upgrading is free and simple - and keeps you up to date with the latest technology.

Download newer browser

Frequently asked questions

Why is RMB Private Bank no longer supporting Internet Explorer 8?

Support for Windows XP ceases on 8 April 2014. Internet Explorer 8 is the only version of Internet Explorer that is available to use on Windows XP.

RMB Private Bank cannot be restricted by the limitations Internet Explorer 8 imposes on our ability to develop a world class Online Banking system. To this end we recommend that if you use Windows XP you download Google Chrome or Mozilla Firefox to operate our solution effectively.

Windows Vista and Windows 7 Users can upgrade to Internet Explorer 9, 10 or 11.

Windows 8 users can upgrade to Internet Explorer 11.

How do I upgrade my browser?

The easiest way is to do the following:

  • Go to www.rmbprivatebank.com
  • On the RMB Private Bank home page, select "Register" (just to the left of the user name)
  • This will take you to the Registration Page.
  • Select "Software Downloads" in the bottom left-hand corner and then select the browser to upgrade.

What will happen if I don't upgrade my browser and keep Internet Explorer 8?

Users trying to access the RMB Private Bank website from an Internet Explorer 8 after the 14 September 2014 will be directed to download either Google Chrome or Mozilla Firefox from our Register Page (please refer to Question 2).

My company policies don't allow us to download any other browsers, what are my options?

Since you will no longer be able to access your banking profile from an Internet Explorer 8 browser from 14 September 2014, we recommend you discuss this with the network administrator at your company and arrange to have Google Chrome or Mozilla Firefox downloaded through our Register Page (please refer to Question 2).

The Microsoft support lifecycle of Windows XP (of which Internet Explorer 8 is a component) ends on 08 April 2014. Why is RMB Private Bank ending support if Microsoft will continue to provide support?

Our policy is to support the latest three versions of the browser, which are now versions 9, 10 and 11.

We will continue to support Windows XP use but cannot allow access through Internet Explorer and therefore encourage you to make use of Google Chrome or Mozilla Firefox for a better online user experience.

 
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