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RMB Pay
#JustTap with RMB Pay

Start using RMB Pay on your Android smartphone, for the fastest way to pay wherever contactless payments are accepted.

What is it?
Getting started
How it works
Get the right devices
Merchant's info
Streamlining the process
Download now
What is it?
What is it?
Pay in-store using your smartphone

RMB Pay is a convenient, safe and secure alternative to making payments in-store without the need for a card or cash.

To use RMB Pay, you only need to download the RMB Banking App and register your qualifying card (When ready to make a payment look out for the contactless logo). Simply unlock your android smartphone and tap it on the card machine.

Using your smartphone to pay for purchases in-store is just as secure as using your card.

Getting started
Getting started
Download, register and tap
How to set up RMB Pay on your Android phone
Register for RMB Pay
  1. Have the latest version of the RMB Private Bank App downloaded on your smartphone
  2. Ensure your phone has the latest version of Android (4.4 or higher)
  3. Register an RMB Debit card or RMB Credit card for RMB Pay

Select RMB Pay from the landing page or from the service menu once logged

Use RMB Pay whenever you see the symbol.

How it works
HOW IT WORKS
All it takes is one tap

Tap your phone on the card machine. You may need to hold the phone down for a few seconds.
*Please note your smartphone must be unlocked for payment to be successful.

Unlock

Simply unlock your smartphone

Tap

Tap your phone on the card machine. You may need to hold the phone down for a few seconds. *Please note your smartphone must be unlocked for payment to be successful

Confirm

Your phone will vibrate once for a successful payment and you will receive a message. For amounts over R500 you will need to enter your PIN on the card machine.

Get the right device
GET THE RIGHT DEVICE
All you need to get going

If you do not have an Android smartphone you can visit FNB's Smart Device Store to view the latest Android smartphones on offer.

Get a sleeker, smarter and more powerful device, If you do not have an android smartphone you can visit your smart device store.

Our offering allows new and existing RMB customers to buy up to four smart devices over a 24-month period - with no additional fees, interest or charges payable.

Merchant's info
MERCHANT'S INFO
Set up your business for contactless payments

If you already accept credit or debit cards, all you need is an industry standard contactless-enabled point-of-sale (POS) terminal that facilitates retail or forecourt transactions in a merchant environment.

Streamlining the process
STREAMLINING THE PROCESS
RMB Pay

How to get it

Download now!
Back to top
BACK

Download the RMB Private Bank App

Get the RMB Private Bank App for your smartphone

Blackberry VlO + for smartphones only.

FAQs

Why must a login be verifed?
What is a verifed login?
What is an unverifed login?
What does it mean if my login is unverifed?
What happens if a new device is linked to my profle?
How do I verify my login from a new device?
Where do I check which of my devices are verifed?
Must I delink unused, stolen or lost devices?
Where do I delink old devices?
If I am a new customer can I transact if my devices have not yet been verifed?
How many devices can I have with a verifed login status?
If I am overseas and I have my phone on me, can I use the Banking App at an internet cafe to verify my Online Banking login?
Why do I receive a warning message per SMS or on the Banking App when I am using my PC/tablet or smartphone?
How do I make sure my PC/tablet or smartphone has been verifed?
What happens if I use different browsers on my PC to access my Online Banking profle?
What happens if I continue to use the new browser to access my Online Banking profle?
Does RMB Private Bank have a cookie policy?
What are cookies?
What we use cookies for
Do cookies place me at risk?
Can I disable cookies?
What should I do if I have been a victim of fraud?

Why must a login be verifed?

For your safety, RMB Private Bank will classify the login attempt from your PC, tablet or Banking App you use regularly as verifed. If your login has been verifed, you will be able to bank as usual. If we detect a login that is not verifed, we will offer limited services for your protection and to prevent possible fraudulent activity on your account

What is a verifed login?

A verifed login is a successful attempt to login to your Online Banking profle from a smartphone, tablet or PC that has been detected by the bank as being verifed.

What is an unverifed login?

An unverifed login is a failed attempt to login to your Online Banking profle from a smartphone, tablet or PC that has not been detected by the bank as being verifed.

What does it mean if my login is unverifed?

You will have limited access to services on the Banking App and Online Banking.

What happens if a new device is linked to my profle?

If you link a new device (e.g. tablet) to your profle you can verify the device on your RMB Private Bank App or Online Banking profle. This is only possible if you access the Banking App or your Online Banking profle from a verifed login.

You will get a message requesting you to verify your new device. You can verify the device, or if you suspect unauthorised activity on your account, report fraud immediately.

How do I verify my login from a new device?

You need to verify your login from the new device using a device that you regularly use (be it your PC, smartphone or tablet) for Online Banking services.

Where do I check which of my devices are verifed?

On the Banking App:
Login to the App, select 'More' (iPhone)/ 'Menu' (Android), 'Settings' and then 'My devices'

Using Online Banking:Login to your profle, select 'Online Banking settings', next 'Banking' and then 'Verifed Devices'.

Must I delink unused, stolen or lost devices?

Unused, lost or stolen devices can be delinked using Online Banking or the Banking App. We strongly recommend you keep your devices updated.

Where do I delink old devices?

On the Banking app:
Login to the App, select 'More' (iPhone)/ 'Menu' (Android), 'Settings' and then 'My devices'.

Using Online Banking:
Login to your profle, select 'Online Banking settings', next 'Banking' and then 'Verifed Devices'

If I am a new customer can I transact if my devices have not yet been verifed?

You can still transact but with limited functionality until your device has been verifed. For security reasons we recommend the following:

  1. If you have downloaded the Banking App, use the app to perform day-to-day transactions
  2. If you are using Online Banking, we strongly recommend you limit your banking to your PC or tablet you normally use to access your accounts.

While it possible to use any PC/tablet for Online Banking, we could limit your banking experience depending on whether your device is verifed or not.

How may devices can I have with a verifed login status?

There is no limit. However, for your security, we recommend you maintain the status of your devices.

If I am overseas with my phone on me, can I use the Banking App at an internet cafe to verify my Online Banking login?

If you have the Banking App and use it regularly, you will be able to verify your login to Online Banking profle for one session only. We do not recommend this due to the dangers of malware that can exist on internet cafe PCs. We recommend you simply use the Banking App to complete your transaction. There is no need to access a PC as the transaction can be completed on the Banking App (you will require data access to a Wi-Fi access point or have international data roaming enabled).

Why do I receive a warning message per SMS or on the Banking App when I am using my PC/tablet or smartphone?

This happens when the bank is unable to verify the device used to login to your Online Banking profle.

How do I make sure my PC/tablet or smartphone has a verifed?

To ensure your banking experience is not limited it is recommended you download the latest version of the Banking App and transact using this device to perform your day-to-day transactions, e.g. making payments, checking your transaction history, etc.

If you do not have a smartphone and only use Online Banking, we recommend you use a PC/tablet that you frequently access - not used by anyone else to access their Online Banking profle.

What happens if I use different browsers on my PC to access my Online Banking profle?

If you change browsers your login will not be verifed. You will be required to verify your login to your Online Banking profle using the Banking App. If you do not have the app, you will be requested to enter your OTP.

What happens if I continue to use the new browser to access my Online Banking profle?

You will be prompted to verify the new browser.

Does RMB Private Bank have acookie policy?

Yes, RMB Private Bank does have a cookie policy.

What are cookies?

A cookie is a small text fle that is stored on your device by the site you are visiting. It helps the website remember information about your device and how you use the website. We use this information to make the visit to our site as easy and useful as possible.

What we use cookies for

We use cookies for session management, user device identifcation and classifcation, traffc routing and analytics.

Do cookies place me at risk?

No, we will never save any personal information, including login details or any other personal information, on your computer

Can I disable cookies?

You can limit the collection of your information by disabling cookies on your browser. You may also be able to modify your browser settings to require your permissions each time a site attempts to set a cookie. However, our website(s) (and many other websites) rely on cookies to enable certain functionality. If you chose to disable cookies, some of the services on our website may not function properly.

What should I do if I have been a victim of fraud?

You need to contact the 24/7 Fraud helpline on +27 87 575 9444, or you can report fraud on the Banking App.

 
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