We use a number of security mechanisms to prevent fraud because your security and the privacy of your personal information are important to us. Be security conscious and help us protect you.
When an attempt is made to login to your Online Banking profle, we will detect if the device being used is verifed. If not, or if you have not initiated the login, you will have the option to report fraud immediately using the app.
What does it mean if your login is verifed?
If your login has been verifed, you will be able to transact as usual.
What does it mean if your login is not verifed?
If we detect a login that is not verifed, we will offer limited services for your protection and to prevent possible fraudulent activity on your account. These limited services will remain in place until your device has been verifed.
The RMB Private Bank App is now secure with Fingerprint ID for Apple and Android M devices. Update your RMB Bank App to the latest version to be secure with Fingerprint ID.
Stay secure when you
Setting a daily limit allows you to take control of how much money can move in and out of your account per day. If you access the app from a verifed device, you will be able to manage your daily maximum limits for payments, transfers, prepaid purchases and voucher purchases.
To protect your account from fraudulent activities, you will not be able to manage your daily limits from a device that is not verifed.
How to get it
For your safety, RMB Private Bank will classify the login attempt from your PC, tablet or Banking App you use regularly as verifed. If your login has been verifed, you will be able to bank as usual. If we detect a login that is not verifed, we will offer limited services for your protection and to prevent possible fraudulent activity on your account
A verifed login is a successful attempt to login to your Online Banking profle from a smartphone, tablet or PC that has been detected by the bank as being verifed.
An unverifed login is a failed attempt to login to your Online Banking profle from a smartphone, tablet or PC that has not been detected by the bank as being verifed.
You will have limited access to services on the Banking App and Online Banking.
If you link a new device (e.g. tablet) to your profle you can verify the device on your RMB Private Bank App or Online Banking profle. This is only possible if you access the Banking App or your Online Banking profle from a verifed login.
You will get a message requesting you to verify your new device. You can verify the device, or if you suspect unauthorised activity on your account, report fraud immediately.
You need to verify your login from the new device using a device that you regularly use (be it your PC, smartphone or tablet) for Online Banking services.
On the Banking App:
Login to the App, select 'More' (iPhone)/ 'Menu' (Android), 'Settings' and then 'My devices'
Using Online Banking:Login to your profle, select 'Online Banking settings', next 'Banking' and then 'Verifed Devices'.
Unused, lost or stolen devices can be delinked using Online Banking or the Banking App. We strongly recommend you keep your devices updated.
On the Banking app:
Login to the App, select 'More' (iPhone)/ 'Menu' (Android), 'Settings' and then 'My devices'.
Using Online Banking:
Login to your profle, select 'Online Banking settings', next 'Banking' and then 'Verifed Devices'
You can still transact but with limited functionality until your device has been verifed. For security reasons we recommend the following:
While it possible to use any PC/tablet for Online Banking, we could limit your banking experience depending on whether your device is verifed or not.
There is no limit. However, for your security, we recommend you maintain the status of your devices.
If you have the Banking App and use it regularly, you will be able to verify your login to Online Banking profle for one session only. We do not recommend this due to the dangers of malware that can exist on internet cafe PCs. We recommend you simply use the Banking App to complete your transaction. There is no need to access a PC as the transaction can be completed on the Banking App (you will require data access to a Wi-Fi access point or have international data roaming enabled).
This happens when the bank is unable to verify the device used to login to your Online Banking profle.
To ensure your banking experience is not limited it is recommended you download the latest version of the Banking App and transact using this device to perform your day-to-day transactions, e.g. making payments, checking your transaction history, etc.
If you do not have a smartphone and only use Online Banking, we recommend you use a PC/tablet that you frequently access - not used by anyone else to access their Online Banking profle.
If you change browsers your login will not be verifed. You will be required to verify your login to your Online Banking profle using the Banking App. If you do not have the app, you will be requested to enter your OTP.
You will be prompted to verify the new browser.
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No, we will never save any personal information, including login details or any other personal information, on your computer
You can limit the collection of your information by disabling cookies on your browser. You may also be able to modify your browser settings to require your permissions each time a site attempts to set a cookie. However, our website(s) (and many other websites) rely on cookies to enable certain functionality. If you chose to disable cookies, some of the services on our website may not function properly.
You need to contact the 24/7 Fraud helpline on +27 87 575 9444, or you can report fraud on the Banking App.