Search Contact Us Forgot password? Register
Please complete the User ID field.
Please complete the Password field.

Contact Us

Service Suite Our Offices Emergency Contact Numbers Request for more Information Compliments and Complaints

Download now!
SMART INCONTACT - INTELLIGENT, SECURE MESSAGING
Use the app when banking online to approve transactions and report fraud

Smart inContact allows you to safely approve Online Banking transactions on the Banking App, verify devices that login to your profle, and use secure messaging to immediately report any fraudulent transactions 24/7

What is it?
Approve online transactions
Verify devices
Secure messaging
Report fraud immediately
Streamlining the process
Download now
What is it?
What is it?
Stay secure and in control
Approve
Verify
Secure messaging

Smart inContact uses secure messaging via the Banking App, for you to manage and approve certain transactions when banking online.

For any unknown or suspicious transactions you will be able to connect to the fraud helpline immediately.

When an attempt is made to login to your Online Banking profle via a PC or mobile device that has not been verifed, you will receive a notifcation via Smart inContact requesting you to approve/verify the device.

If you suspect any unauthorised activity on your account you can connect to the fraud helpline immediately.

Smart inContact on the Banking App can be set from R0.01, giving you full control of money going in and out of your account.

Report fraud for any suspicious swipes, withdrawals, payments, transfers and more.

Approve online transactions
APPROVE ONLINE TRANSACTIONS
Approve and interact

We have changed the way you approve transactions that require authorisation while banking online.

Instead of receiving your OTP via SMS, Smart inContact uses interactive messaging via the Banking App, so that you can approve these transactions securely.

This means that you are not vulnerable against fraudsters attempting to perform a SIM swap on your number.

Verify devices
Verify devices
Approve transactions and verify devices

When an attempt is made to login to your Online Banking profle via a PC or mobile device that has not been verifed, you will receive a notifcation via Smart inContact requesting you to approve/verify the device.

You will have the option to accept and approve the PC or mobile device. If you suspect fraud or unauthorised activity on your account, you can report fraud immediately via the app.

Secure messaging
Secure messaging
Secure, intelligent and interactive

You will be notifed via the app of all account activity such as payments, deposits and swipes. If these are not authorised by you, you will be able to report fraud immediately.

Have more control of money going in and out of your account by personalising your Smart inContact settings.

Your Smart inContact alert amount can be set from R0.01 (this is the minimum amount that will trigger a Smart inContact message on your app when a transaction is performed on your account).

This is just another safety measure to ensure your online banking stays secure.

Report fraud
Report fraud
Report fraud immediately

Smart inContact provides you with the means to easily and quickly report fraud via the app for any suspicious swipes, withdrawals, debit orders, payments, transfers and more.

Streamlining the process
STREAMLINING THE PROCESS
Smart inContact

How to get it

Download now!
Back to top
BACK

Download the RMB Private Bank App

Get the RMB Private BankApp for your smartphone
Some features may not be supported in certain app stores.
Get the RMB Private Bank App for your tablet

FAQs

Why must a login be verifed?
What is a verifed login?
What is an unverifed login?
What does it mean if my login is unverifed?
What happens if a new device is linked to my profle?
How do I verify my login from a new device?
Where do I check which of my devices are verifed?
Must I delink unused, stolen or lost devices?
Where do I delink old devices?
If I am a new customer can I transact if my devices have not yet been verifed?
How many devices can I have with a verifed login status?
If I am overseas and I have my phone on me, can I use the Banking App at an internet cafe to verify my Online Banking login?
Why do I receive a warning message per SMS or on the Banking App when I am using my PC/tablet or smartphone?
How do I make sure my PC/tablet or smartphone has been verifed?
What happens if I use different browsers on my PC to access my Online Banking profle?
What happens if I continue to use the new browser to access my Online Banking profle?
Does RMB Private Bank have a cookie policy?
What are cookies?
What we use cookies for
Do cookies place me at risk?
Can I disable cookies?
What should I do if I have been a victim of fraud?

Why must a login be verifed?

For your safety, RMB Private Bank will classify the login attempt from your PC, tablet or Banking App you use regularly as verifed. If your login has been verifed, you will be able to bank as usual. If we detect a login that is not verifed, we will offer limited services for your protection and to prevent possible fraudulent activity on your account

What is a verifed login?

A verifed login is a successful attempt to login to your Online Banking profle from a smartphone, tablet or PC that has been detected by the bank as being verifed.

What is an unverifed login?

An unverifed login is a failed attempt to login to your Online Banking profle from a smartphone, tablet or PC that has not been detected by the bank as being verifed.

What does it mean if my login is unverifed?

You will have limited access to services on the Banking App and Online Banking.

What happens if a new device is linked to my profle?

If you link a new device (e.g. tablet) to your profle you can verify the device on your RMB Private Bank App or Online Banking profle. This is only possible if you access the Banking App or your Online Banking profle from a verifed login.

You will get a message requesting you to verify your new device. You can verify the device, or if you suspect unauthorised activity on your account, report fraud immediately.

How do I verify my login from a new device?

You need to verify your login from the new device using a device that you regularly use (be it your PC, smartphone or tablet) for Online Banking services.

Where do I check which of my devices are verifed?

On the Banking App:
Login to the App, select 'More' (iPhone)/ 'Menu' (Android), 'Settings' and then 'My devices'

Using Online Banking:Login to your profle, select 'Online Banking settings', next 'Banking' and then 'Verifed Devices'.

Must I delink unused, stolen or lost devices?

Unused, lost or stolen devices can be delinked using Online Banking or the Banking App. We strongly recommend you keep your devices updated.

Where do I delink old devices?

On the Banking app:
Login to the App, select 'More' (iPhone)/ 'Menu' (Android), 'Settings' and then 'My devices'.

Using Online Banking:
Login to your profle, select 'Online Banking settings', next 'Banking' and then 'Verifed Devices'

If I am a new customer can I transact if my devices have not yet been verifed?

You can still transact but with limited functionality until your device has been verifed. For security reasons we recommend the following:

  1. If you have downloaded the Banking App, use the app to perform day-to-day transactions
  2. If you are using Online Banking, we strongly recommend you limit your banking to your PC or tablet you normally use to access your accounts.

While it possible to use any PC/tablet for Online Banking, we could limit your banking experience depending on whether your device is verifed or not.

How may devices can I have with a verifed login status?

There is no limit. However, for your security, we recommend you maintain the status of your devices.

If I am overseas with my phone on me, can I use the Banking App at an internet cafe to verify my Online Banking login?

If you have the Banking App and use it regularly, you will be able to verify your login to Online Banking profle for one session only. We do not recommend this due to the dangers of malware that can exist on internet cafe PCs. We recommend you simply use the Banking App to complete your transaction. There is no need to access a PC as the transaction can be completed on the Banking App (you will require data access to a Wi-Fi access point or have international data roaming enabled).

Why do I receive a warning message per SMS or on the Banking App when I am using my PC/tablet or smartphone?

This happens when the bank is unable to verify the device used to login to your Online Banking profle.

How do I make sure my PC/tablet or smartphone has a verifed?

To ensure your banking experience is not limited it is recommended you download the latest version of the Banking App and transact using this device to perform your day-to-day transactions, e.g. making payments, checking your transaction history, etc.

If you do not have a smartphone and only use Online Banking, we recommend you use a PC/tablet that you frequently access - not used by anyone else to access their Online Banking profle.

What happens if I use different browsers on my PC to access my Online Banking profle?

If you change browsers your login will not be verifed. You will be required to verify your login to your Online Banking profle using the Banking App. If you do not have the app, you will be requested to enter your OTP.

What happens if I continue to use the new browser to access my Online Banking profle?

You will be prompted to verify the new browser.

Does RMB Private Bank have acookie policy?

Yes, RMB Private Bank does have a cookie policy.

What are cookies?

A cookie is a small text fle that is stored on your device by the site you are visiting. It helps the website remember information about your device and how you use the website. We use this information to make the visit to our site as easy and useful as possible.

What we use cookies for

We use cookies for session management, user device identifcation and classifcation, traffc routing and analytics.

Do cookies place me at risk?

No, we will never save any personal information, including login details or any other personal information, on your computer

Can I disable cookies?

You can limit the collection of your information by disabling cookies on your browser. You may also be able to modify your browser settings to require your permissions each time a site attempts to set a cookie. However, our website(s) (and many other websites) rely on cookies to enable certain functionality. If you chose to disable cookies, some of the services on our website may not function properly.

What should I do if I have been a victim of fraud?

You need to contact the 24/7 Fraud helpline on +27 87 575 9444, or you can report fraud on the Banking App.

 
Loading
Loading