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Compliments and complaints
Your Private Bank Advisor and our Service Suite are always available to communicate with you. If you would like to contact us, you can make use of the following avenues:
Email
clientserviceinterventions@rmbprivatebank.com Telephone
087 575 9411 Please refer technical and system queries to the Service Suite on 087 575 9411 If you are not satisfied with the final outcome of your complaint you are entitled to refer the matter to:
clientserviceinterventions@rmbprivatebank.com Telephone
087 575 9411 Please refer technical and system queries to the Service Suite on 087 575 9411 If you are not satisfied with the final outcome of your complaint you are entitled to refer the matter to:
The National Financial Ombud Scheme (NFO) is an independent body that resolves complaints brought by consumers against South African financial institutions - for free.
Contact detailsNFO Johannesburg110 Oxford RoadHoughton EstateGauteng2198
NFO Cape Town6th Floor Claremont Central Building6 Vineyard RoadClaremont7700
Telephone 0860 800 900 or +27 (0) 66 473 0157Email
info@nfosa.co.zaWebsite
www.nfosa.co.za
The Financial Advisory and Intermediary Service Ombudsman was established in an effort to protect consumers from bad or inappropriate advice when it comes to the financial services.
www.faisombud.co.za
The National Credit Act was established to amongst others promote fair credit and protect consumer rights in the credit market industry.
www.ncr.org.za
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