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Compliments and complaints

Your Private Bank Advisor and our Service Suite are always available to communicate with you. If you would like to contact us, you can make use of the following avenues:

Email
clientserviceinterventions@rmbprivatebank.com

Telephone
087 575 9411
Please refer technical and system queries to the Service Suite on 087 575 9411

If you are not satisfied with the final outcome of your complaint you are entitled to refer the matter to:

The National Financial Ombud Scheme (NFO) is an independent body that resolves complaints brought by consumers against South African financial institutions - for free.
Contact details
NFO Johannesburg
110 Oxford Road
Houghton Estate
Gauteng
2198
NFO Cape Town
6th Floor Claremont Central Building
6 Vineyard Road
Claremont
7700
Telephone 0860 800 900 or +27 (0) 66 473 0157
Email info@nfosa.co.za
Website www.nfosa.co.za
The Financial Advisory and Intermediary Service Ombudsman was established in an effort to protect consumers from bad or inappropriate advice when it comes to the financial services. www.faisombud.co.za

The National Credit Act was established to amongst others promote fair credit and protect consumer rights in the credit market industry. www.ncr.org.za

Compliments and complaints

If you would like to contact us, you can make use of the following avenues:

Email
ClientServiceIntervention@rmbprivatebank.com

Telephone
087 343 1295/6 or 087 575 9411
Please refer technical and system queries to the Service Suite on 087 575 9411