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Compliments and complaints

Your Private Banker and our Service Suite are always available to communicate with you. If you would like to contact us, you can make use of the following avenues:
Telephone
087 575 9411
Please refer technical and system queries to the Service Suite on 087 575 9411
If you are not satisfied with the final outcome of your complaint you are entitled to refer the matter to:
The Ombudsman for Banking Services resolves individual complaints about banking services and products. www.obssa.co.za/
The Financial Advisory and Intermediary Service Ombudsman was established in an effort to protect consumers from bad or inappropriate advice when it comes to the financial services. www.faisombud.co.za
The National Credit Act was established to amongst others promote fair credit and protect consumer rights in the credit market industry. www.ncr.org.za