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MAXIMISE YOUR EBUCKS
Earn exclusive rewards
Start earning eBucks when you have a minimum monthly deposit of at least R32 500 or have average deposits of R32 500 over 12 months or maintain a monthly balance of R100 000 in your RMB Private Bank Cheque Account. Refer to
eBucks.com for full programme rules.
Maximise your points to reach level 5
You have the opportunity to move up a reward level every month because your reward level is reviewed monthly. The eBucks dashboard simplifies your life by giving you tips on how to move up a reward level and our eBucks Rewards Calculator will show you the easiest way to move up.
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GET REWARDED
Earn unbeatable rewards when you spend with your credit card
- Earn up to 3% back in eBucks when you pay with your RMB Private Bank Credit Card in-store and online
- Earn up to 15% back in eBucks on your FNB Connect contracts and prepaid airtime, FNB Life Cover, and Checkers & Shoprite spend
- Earn up to 15% back when you buy Gautrain tickets, domestic Uber rides and Uber Eats orders.
- Earn up to R4/l back in eBucks, exclusive to Engen*
- Get a voucher of up to R100, or monthly benefits with Kauai.
- Earn up to R8/l back in eBucks, every quarter, exclusive to Engen.*
*Fuel earn is based on the inland ULP 95 petrol price. Only fuel purchases made at Engen will qualify for earn. The Double up on Fuel is an additional benefit, over and above your normal eBucks earned for fuel spend at Engen allowing you to earn up to R8/litre back in eBucks. It will be awarded on a quarterly basis to members who have met the qualifying requirements.
Terms, conditions & rules apply.
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EBUCKS LIFESTYLE
Exclusive benefits
As an RMB Private Bank client you can enjoy the exclusive service of eBucks Lifestyle*, where a dedicated Lifestyle Assistant will assist you with the following:
- Travel arrangements, including flights, car rental and accommodation.
- Lifestyle experiences such as spa days, hot air balloon rides and luxury picnicking.
- Assisting in sourcing sport and event tickets.
*This benefit is dependent on your eBucks reward level
Arrange Priority Pass memberships
Priority Pass is the world's largest independent airport lounge access programme, offering its members access to over 700 airport lounges worldwide. Your lifestyle assistant can arrange Priority Pass membership if you have booked international travel. Depending on your reward level, you could qualify for up to 12 complimentary visits per year.
Kindly note, we have discontinued Priority Pass effective 1 November 2018. Any Priority Pass cards which have been issued to RMB Private Bank customers will be honored up to the point of their expiry, upon which they will not renew.
You can still access international airport lounges via the Global Debit Card. Open a Global Account and order your Global Debit Card here.
Book Avis Point 2 Point transfers
Offers you a personal transfer service. Depending on your reward level, you qualify for complimentary local transfers in an economy vehicle when booked online through eBucks website.
Speed Pass services
VIP meet and assist airport services. You qualify for a 15% discount at over 285 international airports worldwide, which means a friendly face greets you at the airport, removing language barriers and lengthy queues.
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BENEFITS
Airport Lounge Access
Qualifying RMB Private Bank Cards |
Qualifying Reward Level |
Complimentary visits per calendar year |
Fee per additional visit over and above your complimentary visits or when qualifying criteria are not met (Domestic) |
Fee per additional visit over and above your complimentary visits or when qualifying criteria are not met (International) |
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Credit Card or Cheque Card or RMB Private Bank Fusion Card
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eBucks Reward Level 1
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4
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R250 per person
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R400 per person
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Credit Card and Cheque Card OR RMB Private Bank Fusion Card
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eBucks Reward Level 2
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10
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R250 per person
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R400 per person
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|
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eBucks Reward Level 3
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16
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R250 per person
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R400 per person
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|
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eBucks Reward Level 4
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28
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R250 per person
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R400 per person
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|
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eBucks Reward Level 5
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Unlimited
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R250 per person
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R400 per person
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EBUCKS RULES
Rules
- Use eBucks Travel to make your next flight booking and earn an up to 8 Bonus Visits per annum
- Guest visits are considered as part of card holder free visits per calendar year (Guest visits will be deducted from the available free visits). Only your first guest is free.
- Free visits are shared between SLOW Domestic Lounges, SLOW International and Bidvest Premier Lounges.
- Free visits are based on your Reward Level at the time of entering the lounge, which is updated around the 8th of each month
- All free visits will be allocated at main customer level and can be used/ accessed by any card (cheque, credit or additional credit)
- Unused free visits do not roll over to the next calendar year
- If you do not meet the qualifying criteria or you have used all your available free visits you will be charged for entering the lounge
- Children younger than 2 years enter the SLOW Domestic Lounges, SLOW International and Bidvest Premier Lounges for free
SLOW Domestic Lounge:
- Access to all SLOW Domestic Lounges is limited to 90 minutes before boarding time
- Children older than 2 years are considered guests and will be charged accordingly
- If you are on Reward Level 4 or 5, children under the age of 18 years will be allowed to enter the lounge for free.
- If you do not meet the qualifying criteria the fee per person per entry is R250
SLOW International:
- Card holders are charged R400 per adult guest or child between the age of 2 and 18 years.
- If you are on Reward Level 4 or 5, children under the age of 18 years will be allowed to enter the lounge for free.
- If you do not meet the qualifying criteria the fee per person per entry is R400
Peak times (SLOW Domestic):
- Monday to Friday: 13h00-17h30
- Sunday: 15h00-17h30
Bidvest Premier Lounges:
- Access to Bidvest Premier Lounge is limited to 120 minutes for Domestic Lounges and 240 minutes for International Lounges before departure time
- The main account holder is permitted to take a maximum of 2 (two) children into a Bidvest Premier Lounge per visit
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COMPREHENSIVE GLOBAL TRAVEL INSURANCE
Hassle-free travel
Why you need this
Save on your insurance and be conveniently covered for the first 90 days of your journey.
Save on your insurance and be conveniently covered for the first 90 days of your journey.
How to get Comprehensive Global Travel Insurance
To qualify for Comprehensive Global Travel Insurance you require a qualifying RMB Private Bank Cheque or Credit Card to pay for your travel ticket.
To qualify for Comprehensive Global Travel Insurance you require a qualifying RMB Private Bank Cheque or Credit Card to pay for your travel ticket.
Contact the Global Travel Insurance Help Desk on: 0861 490 100
For emergency assistance while on travel contact Medical Services Organisation (MSO) on: +27 11 521 4575 ('Reverse-charge' your call using this number from anywhere in the world)
With Comprehensive Global Travel Insurance you get:
-Up to R10 million cover for medical expenses
-Personal liability cover of up to R2.5 million
-Cover in the event of accidental death, pre-existing medical conditions, total permanent disablement, cancellations, travel delays and lost, stolen or damaged baggage
-Up to R10 million cover for medical expenses
-Personal liability cover of up to R2.5 million
-Cover in the event of accidental death, pre-existing medical conditions, total permanent disablement, cancellations, travel delays and lost, stolen or damaged baggage
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CARD MANAGEMENT
Manage your cards seamlessly
You can access the convenience of temporarily blocking, unblocking, cancelling and reordering your card via RMB Banking App or Online Banking.
Log in to the RMB Banking App
- Select your account
- Select 'Cards'
- Select 'Temporarily unblock my card' or 'Cancel card'
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SHOP ONLINE
With peace of mind
Protect your card against fraudulent use online. Online Secure uses a One Time PIN (OTP) that is sent to you and comes at no extra cost. To activate Online Secure on your card, you must be an Online Banking user. Online Secure is a free service and can easily be activated from your Online Banking profile.
Activate your card by logging on to your Online Banking profile and following these prompts:
- Login to Online Banking.
- Select the My Bank Accounts sub tab.
- Select the card you would like to activate.
- Select Activate Now under the Online Secure column.
- Click I accept and agree to the Disclaimer above.
- Select Finish on the Activation Results screen.
How Online Secure works while shopping online:
- Once activated, proceed to the checkout.
- Type in your 16-digit card number when prompted.
- You will then be prompted for a One Time PIN (OTP), which you will receive via SMS.
- Finalise your purchase.
- Once activated, proceed to the checkout.
- Type in your 16-digit card number when prompted.
- You will then be prompted for a One Time PIN (OTP), which you will receive via SMS.
- Finalise your purchase.
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FRAUD MANAGEMENT
Your key to safe banking
Report suspected fraudulent transactions instantly via RMB Banking App.
We use a number of security mechanisms to prevent fraud because your security and the privacy of your personal information are important to us. Be security conscious and help us protect you.
- Verified devices: When an attempt is made to login to your Online Banking profile, we will detect if the device being used is verified.
- Fingerprint I Update to the latest version of the RMB Private Bank App and do secure banking with Fingerprint ID.
- Daily limits: Setting a daily limit allows you to take control of how much money can move in and out of your account per day.
- Fingerprint I Update to the latest version of the RMB Private Bank App and do secure banking with Fingerprint ID.
- Daily limits: Setting a daily limit allows you to take control of how much money can move in and out of your account per day.
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LOST CARD PROTECTION
We have got you covered
What you need to do
Block or cancel your lost or stolen card instantly via RMB Banking App.
Report a lost or stolen card within 24 hours of the incident to the dedicated, toll free, 24 hour hotline and RMB Private Bank will assist in the event of a non-PIN related fraud incident on your account before the card is canceled.
Lost Card Protection may not apply if it is determined that you were careless in protecting your card or PIN.
In the event of your card being lost or stolen, call the Lost Card hotline immediately on 087 575 9406
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RMB BANKING APP
Your passport to the world of digital banking
Bank on the go safely and securely with the RMB Banking App. As a registered Online Banking user, you can access the RMB Banking App. Using the free RMB Banking App, you pay no data fees.
Do your day-to-day banking
- Apply for a credit limit increase
- View and download statements
- Temporarily block and unblock your card
- Cancel and reorder a new card
- View and change your card PIN
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RMB PAY
Pay in-store using your smartphone
RMB Pay is a convenient, safe and secure alternative to making payments in-store without the need for a card or cash.
To use RMB Pay, you only need to download the RMB Private Bank App and register your qualifying card (when ready to make a payment look out for the contactless logo). Simply unlock your Android smartphone and tap it on the card machine.
Using your smartphone to pay for purchases in-store is just as secure as using your card.
Setting up RMB Pay on your Android phone
- Have the latest version of the RMB Private Bank App downloaded on your smartphone
- Ensure your phone has the latest version of Android (4.4 or higher) and NFC (NearField Communication) enabled
- Register an RMB Private Bank Debit Card or RMB Private Bank Credit Card for RMB Pay
- Select RMB Pay on the RMB Private Bank App
- Use RMB Pay whenever you see the contactless symbol
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CONTACTLESS CARD
Smart, safe and fast payments
Contactless technology allows you to make fast and secure payments for low value purchases by simply tapping your card on a contactless enabled point-of-sale device.
For larger value purchases you will be required to insert your PIN as usual.
When you tap your card on the Contactless reader, your card information is transmitted and your purchase can be processed. Payments are accepted locally and abroad.
How it works
Step 1
Look out for the Contactless symbol in-store and on the point-of-sale device
Look out for the Contactless symbol in-store and on the point-of-sale device
Step 2
Once the cashier has tallied up your purchases and you are ready to pay, tap your card on the terminal.
Once the cashier has tallied up your purchases and you are ready to pay, tap your card on the terminal.
Step 3
The transaction is complete when the green light displays. (Note: Some merchants have waived the need for a signature, others may ask you to sign the till receipt)
The transaction is complete when the green light displays. (Note: Some merchants have waived the need for a signature, others may ask you to sign the till receipt)
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