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MAXIMISE YOUR EBUCKS
Earn exclusive rewards
Start earning eBucks when you have a minimum monthly deposit of R44,500 or maintain a balance of R100,000 in your RMB Cheque account. Differing deposit requirements for RMB Private Bank cheque account for Professionals and for Spouses apply.*
Maximise the eBucks you earn by
- Purchasing using your RMB Private Bank Credit card (higher earn for online purchases)
- Setting up an autopayment from your RMB Private Bank Cheque account
- Increasing your FirstRand product holding with products such as an FNB Channel Islands Current Account, FNB Life product, FNB Home loan or overdraft
- Holding an RMB Private Bank bundle (RMB Private Bank Cheque account and Credit card).
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EBUCKS LIFESTYLE
Exclusive benefits
As an RMB Private Bank client you can enjoy the exclusive service of *eBucks Lifestyle, where a dedicated Lifestyle Assistant will assist you with the following:
- Travel arrangements, including flights, car rental and accommodation.
- Lifestyle experiences such as spa days, hot air balloon rides and luxury picnicking.
- Assisting in sourcing sport and event tickets.
*This benefit is dependent on your eBucks reward level
Arrange Priority Pass memberships
Priority Pass is the world's largest independent airport lounge access programme, offering its members access to over 700 airport lounges worldwide. Your lifestyle assistant can arrange Priority Pass membership if you have booked international travel. Depending on your reward level, you could qualify for up to 12 complimentary visits per year.
Book Avis Point 2 Point transfers
Offers you a personal transfer service. Depending on your reward level, you qualify for complimentary local transfers in an economy vehicle when booked online through eBucks website.
Speed Pass services
VIP meet and assist airport services. You qualify for a 15% discount at over 285 international airports worldwide, which means a friendly face greets you at the airport, removing language barriers and lengthy queues.
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BENEFITS
Airport Lounge Access
Qualifying RMB Private Bank Cards |
Qualifying criteria for complimentary entries |
Complimentary entries per calendar year |
Fee per additional visit over and above your complimentary entries |
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Domestic
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International
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Credit Card or Cheque Card or RMB Private Bank Fusion Card
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eBucks Reward Level 1
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12*
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R125 per person
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R250pp
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Credit Card and Cheque Card OR RMB Private Bank Fusion Card
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eBucks Reward Level 2
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24*
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R125 per person
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R250pp
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eBucks Reward Level 3
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48*
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R125 per person
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R250pp
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eBucks Reward Level 4
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Unlimited*
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R125 per person
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R250pp
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eBucks Reward Level 5
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Unlimited*
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R125 per person
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R250pp
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EBUCKS RULES
Rules
- *Guest visits are considered as part of card holder free visits per calendar year (Guest visits will be deducted from the available free visits). Only your first guest is free.
- Free visits are shared between SLOW Domestic Lounges, SLOW International and Bidvest Premier Lounges.
- Free visits are based on your Reward Level at the time of entering the lounge, which is updated around the 8th of each month
- All free visits will be allocated at main customer level and can be used/ accessed by any card (cheque, credit or additional credit)
- Unused free visits do not roll over to the next calendar year
- If you do not meet the qualifying criteria or you have used all your available free visits you will be charged for entering the lounge
- Children younger than 2 years enter the SLOW Domestic Lounges, SLOW International and Bidvest Premier Lounges for free
SLOW Domestic Lounge:
- Access to all SLOW Domestic Lounges is limited to 90 minutes before boarding time
- Children older than 2 years are considered guests and will be charged accordingly
- If you are on Reward Level 4 or 5, children under the age of 18 years will be allowed to enter the lounge for free.
- If you do not meet the qualifying criteria the fee per person per entry is R250
SLOW International:
- Card holders are charged R50 per child (between the ages of 2 and 18 years) over and above free visits if you meet the qualifying criteria.
- If you are on Reward Level 4 or 5, children under the age of 18 years will be allowed to enter the lounge for free.
- If you do not meet the qualifying criteria the fee per person per entry is R500
Peak times (SLOW Domestic):
- Monday to Friday: 04h45-07h00 and again between 13h00-17h30
- Sunday: 15h00-17h30
Bidvest Premier Lounges:
- Access to Bidvest Premier Lounge is limited to 120 minutes for Domestic Lounges and 240 minutes for International Lounges before departure time
- The main account holder is permitted to take a maximum of 2 (two) children into a Bidvest Premier Lounge per visit
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COMPREHENSIVE GLOBAL TRAVEL INSURANCE
Hassle-free travel
Why you need this
Save on your insurance and be conveniently covered for the first 90 days of your journey.
Save on your insurance and be conveniently covered for the first 90 days of your journey.
How to get Comprehensive Global Travel Insurance
To qualify for Comprehensive Global Travel Insurance you require a qualifying RMB Private Bank Cheque or Credit Card to pay for your travel ticket.
To qualify for Comprehensive Global Travel Insurance you require a qualifying RMB Private Bank Cheque or Credit Card to pay for your travel ticket.
Contact the Global Travel Insurance Help Desk on: 0861 490 100
For emergency assistance while on travel contact Medical Services Organisation (MSO) on: +27 11 521 4575 ('Reverse-charge' your call using this number from anywhere in the world)
With Comprehensive Global Travel Insurance you get:
-Up to R10 million cover for medical expenses
-Personal liability cover of up to R2.5 million
-Cover in the event of accidental death, pre-existing medical conditions, total permanent disablement, cancellations, travel delays and lost, stolen or damaged baggage
-Up to R10 million cover for medical expenses
-Personal liability cover of up to R2.5 million
-Cover in the event of accidental death, pre-existing medical conditions, total permanent disablement, cancellations, travel delays and lost, stolen or damaged baggage
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CARD MANAGEMENT
Manage your cards seamlessly
You can access the convenience of temporarily blocking, unblocking, cancelling and reordering your card via RMB Banking App or Online Banking.
Log in to the RMB Banking App
- Select your account
- Select 'Cards'
- Select 'Temporarily unblock my card' or 'Cancel card'
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SHOP ONLINE
With peace of mind
Protect your card against fraudulent use online. Online Secure uses a One Time PIN (OTP) that is sent to you and comes at no extra cost. To activate Online Secure on your card, you must be an Online Banking user. Online Secure is a free service and can easily be activated from your Online Banking profile.
Activate your card by logging on to your Online Banking profile and following these prompts:
- Login to Online Banking.
- Select the My Bank Accounts sub tab.
- Select the card you would like to activate.
- Select Activate Now under the Online Secure column.
- Click I accept and agree to the Disclaimer above.
- Select Finish on the Activation Results screen.
How Online Secure works while shopping online:
- Once activated, proceed to the checkout.
- Type in your 16-digit card number when prompted.
- You will then be prompted for a One Time PIN (OTP), which you will receive via SMS.
- Finalise your purchase.
- Once activated, proceed to the checkout.
- Type in your 16-digit card number when prompted.
- You will then be prompted for a One Time PIN (OTP), which you will receive via SMS.
- Finalise your purchase.
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FRAUD MANAGEMENT
Your key to safe banking
Report suspected fraudulent transactions instantly via RMB Banking App.
We use a number of security mechanisms to prevent fraud because your security and the privacy of your personal information are important to us. Be security conscious and help us protect you.
- Verified devices: When an attempt is made to login to your Online Banking profile, we will detect if the device being used is verified.
- Fingerprint I Update to the latest version of the RMB Private Bank App and do secure banking with Fingerprint ID.
- Daily limits: Setting a daily limit allows you to take control of how much money can move in and out of your account per day.
- Fingerprint I Update to the latest version of the RMB Private Bank App and do secure banking with Fingerprint ID.
- Daily limits: Setting a daily limit allows you to take control of how much money can move in and out of your account per day.
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LOST CARD PROTECTION
We have got you covered
What you need to do
Block or cancel your lost or stolen card instantly via RMB Banking App.
Report a lost or stolen card within 24 hours of the incident to the dedicated, toll free, 24 hour hotline and RMB Private Bank will assist in the event of a non-PIN related fraud incident on your account before the card is canceled.
Lost Card Protection may not apply if it is determined that you were careless in protecting your card or PIN.
In the event of your card being lost or stolen, call the Lost Card hotline immediately on 087 575 9406
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RMB BANKING APP
Your passport to the world of digital banking
Bank on the go safely and securely with the RMB Banking App. As a registered Online Banking user, you can access the RMB Banking App. Using the free RMB Banking App, you pay no data fees.
Do your day-to-day banking
- Apply for a credit limit increase
- View and download statements
- Temporarily block and unblock your card
- Cancel and reorder a new card
- View and change your card PIN
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RMB PAY
Pay in-store using your smartphone
RMB Pay is a convenient, safe and secure alternative to making payments in-store without the need for a card or cash.
To use RMB Pay, you only need to download the RMB Private Bank App and register your qualifying card (when ready to make a payment look out for the contactless logo). Simply unlock your Android smartphone and tap it on the card machine.
Using your smartphone to pay for purchases in-store is just as secure as using your card.
Setting up RMB Pay on your Android phone
- Have the latest version of the RMB Private Bank App downloaded on your smartphone
- Ensure your phone has the latest version of Android (4.4 or higher) and NFC (NearField Communication) enabled
- Register an RMB Private Bank Debit Card or RMB Private Bank Credit Card for RMB Pay
- Select RMB Pay on the RMB Private Bank App
- Use RMB Pay whenever you see the contactless symbol
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CONTACTLESS CARD
Smart, safe and fast payments
Contactless technology allows you to make fast and secure payments for low value purchases by simply tapping your card on a contactless enabled point-of-sale device.
For larger value purchases you will be required to insert your PIN as usual.
When you tap your card on the Contactless reader, your card information is transmitted and your purchase can be processed. Payments are accepted locally and abroad.
How it works
Step 1
Look out for the Contactless symbol in-store and on the point-of-sale device
Look out for the Contactless symbol in-store and on the point-of-sale device
Step 2
Once the cashier has tallied up your purchases and you are ready to pay, tap your card on the terminal.
Once the cashier has tallied up your purchases and you are ready to pay, tap your card on the terminal.
Step 3
The transaction is complete when the green light displays. (Note: Some merchants have waived the need for a signature, others may ask you to sign the till receipt)
The transaction is complete when the green light displays. (Note: Some merchants have waived the need for a signature, others may ask you to sign the till receipt)
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