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HOW TO

Order your RMB Private Bank Fusion metal card



Follow these easy steps to order your metal card


On the app:
  1. Open the RMB Private Bank App
  2. Select 'Order your card today' then 'Fusion Account'
  3. Select 'Account options'
  4. Select 'My Cards'
  5. Select 'Add card' then 'Fusion Card'
  6. Select metal card option from the card type drop-down
  7. Complete the ordering process and schedule for delivery
On Online Banking:
  1. Log in to your Online Banking profile
  2. Go to 'Accounts'
  3. Select 'Fusion Account'
  4. Select 'Account options'
  5. Select 'My Cards'
  6. Go to 'Add card'
  7. Select 'Fusion Card'
  8. Select the option 'Metal card' from the card type drop-down
  9. Complete the ordering process and schedule your card delivery
You must have an RMB Private Bank Fusion Account.


Metal cards are optional and charged at R1 000 per card, which will be rebated for the first card if you are on eBucks Rewards Level 3 or above.


Terms, conditions and rules apply.
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A Private Banker

A Private Banker, supported by a team of experts
Your Private Banker gains and maintains an understanding of your balance sheet and wealth needs and objectives. Wherever necessary, your Private Banker draws on the skills of our experienced team of specialists, ensuring ongoing, superior private banking and advice-led wealth management.
24/7 Service Suite access
The Service Suite is available 24 hours a day, 7 days a week, to assist you with your day-to-day banking needs such as:
  • General banking queries
  • Banking transactions
  • Fraud queries
  • Card renewals/activations or cancellations
  • Official bank letters required by institutions (e.g. Visa letters)
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Card delivery and activation

Have your card delivered by courier at your convenience.

Alternatively you can activate your card using one of the following methods:
  • Log onto Online Banking
  • Open the RMB Private Bank App
  • Call the number on the back of your card
  • Visit your nearest branch
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Contactless card feature

Your contactless card allows you to pay for low value transactions by simply waving your card in front of a payment terminal. Payments can be made with or without your PIN.

A payment is successful when you see the green light and hear the beep on the payment device. Look for the wave sign at the pay point or till.
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Online shopping

Shop safely with Online Secure

Use your RMB Private Bank Fusion Card to shop online at any eCommerce merchant.

For your security your card is protected by an Online Secure feature. Online Secure is designed to provide you with an extra level of protection against unauthorised use when shopping online by using a One Time PIN (OTP).

For FAQs log onto Online Banking
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Use your card abroad

Get instant access to your funds when swiping your card to buy gifts, paying for services or enjoying leisure activities and more.
When travelling abroad use your RMB Private Bank Fusion Card at any terminal displaying the Visa logo.
Ensure you amend your international card limits on Online Banking or the RMB Private Bank App before shopping abroad.
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Optional Linked Petrol Card

Designed to be the transactional tool for vehicle fuel and vehicle maintenance - as well as toll purchases. This card is perfectly positioned to assist you in your hour of need.
What the Petrol Card offers
Roadside Assistance through the AA
What this allows you to do
Use your Petrol Card at most service stations, toll gates and to purchase motor spares, etc.
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Online Secure

Protect your card against fraudulent use online. Online Secure uses a One Time PIN (OTP) that is sent to you and comes at no extra cost. To activate Online Secure on your card, you must be an Online Banking user.
To activate for Online Secure on your card, register for Online Banking.
Activate your card by logging on to your Online Banking profile and following these prompts:
  1. Log in to Online Banking
  2. Select the 'My Bank Accounts' sub tab.
  3. Select the card you would like to activate.
  4. Select 'Activate Now' under the Online Secure column.
  5. Select I accept and agree to the Disclaimer above.
  6. Select 'Finish' on the Activation Results screen.
How to use Online Secure when shopping online:
  • Once activated, proceed to the checkout.
  • Type in your 16-digit card number when prompted.
  • You will then be prompted for a One Time PIN (OTP), which you will receive via SMS.
  • Finalise your purchase.
Online Secure FAQs
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Lost Card Protection

Protection in the event of a lost or stolen card.
Report a lost or stolen card within 24 hours of the incident to the dedicated, toll free, 24 hour hotline and we will assist in the event of a non-PIN related fraud incident on your account before the card is cancelled.
Lost Card Protection may not apply if it is determined that you were careless in protecting your card or PIN.
In the event of your card being lost or stolen, call the Lost Card hotline immediately on 087 575 9406
Terms, conditions and rules apply.
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Card safety and security

Practicing card safety is a must and fortunately RMB Private Bank has made it very easy to keep your card safe from fraud, as long as you follow basic guidelines.
Card limits
Start by setting your account limits and, to be safe, set balance alerts which automatically notify you when your balance has reached a specified level. You can choose how you want to receive the information (SMS, email or both).
Keeping your PIN safe
Don't let your RMB Private Bank Fusion Card out of your sight during a transaction and keep your PIN a secret.
Change PIN
Go to an FNB ATM
  • Use the default PIN
  • Select "More Options"
  • Select "Manage PIN"
  • Select "Change PIN" and follow prompts
Log into Online Banking
  • Select "My bank accounts"
  • Select "Cards"
  • Select "View / create PIN"
Your newly selected PIN will only work once enabled at an FNB ATM
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Contactless card security

Is contactless card secure?
Yes, Contactless card payments are processed like other bank cards
Could I unknowingly make a purhcase if I walk past a payment terminal that can read Contactless cards?
No. The Contactless card is designed to ensure that the cardholder is always in control. The cashier must first enter the purchase amount; you must then hold your card in very close proximity to the card reader (within 4cm) in order for the transaction to take place. Pay points or tills can only process one payment transaction at a time, ensuring that no duplicate payments can take place.
Is there any chance that payments may be taken twice from my account?
No. Contactless card readers are only able to process one transaction at a time.
What should I do if my contactless card is lost / stolen?
If your contactless card is lost / stolen, go to Online Banking, RMB Private Bank App, ATM or Branch to cancel the card. In the case of fraud, report the card to the bank within 24 hours.
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Comprehensive Global Travel Insurance

Comprehensive Global Travel Insurance will keep you covered no matter where you go in the world. When you purchase your return travel ticket(s) on your card you will get up to R10 million cover for the first 90 days of your trip. What's more, we will cover up to 8 travel tickets for your travel companions too.
Which cards qualify for our Comprehensive Global Travel Insurance?
  • RMB Private Bank Debit
  • RMB Private Bank Credit Card
  • RMB Private Bank Fusion Card
Why you need this
Save on your insurance and be conveniently covered for the first 90 days of your journey.
How to get Comprehensive Global Travel Insurance
To qualify for Comprehensive Global Travel Insurance you require a qualifying RMB Private Bank Cheque Card, Credit Card or RMB Fusion Card with which to pay for your travel ticket.
How it works
  • Purchase your return travel ticket(s) using your qualifying RMB Private Bank Fusion Card
Obtain your policy by:
  • Contacting the Global Travel Insurance Help Desk on: 0861 490 100
  • For emergency assistance while on travel contact Europ Assistance on: +27 11 991 8409 ('reverse-charge' your call using this number from anywhere in the world)
This offer is available to RMB Private Bank Debit, Credit and Fusion Card holders, below the age of 70* and credit card holders, who have not yet turned 71* who are residents of any of the following countries: South Africa, Botswana, Lesotho, Namibia, and Swaziland.
For more information view the Comprehensive Schedule of Benefits.
For assistance contact: Global Travel Insurance Help Desk: 0861 490 100 Europ Assistance: +27 11 991 8409 ('reverse-charge' your call using this number when from anywhere in the world)
*If you are over 70, RMB Private Bank provides a special type of insurance to suit your needs. For more information view the Senior Schedule of Benefits. These documents are also available from the Global Travel Helpdesk.
Please ensure you have a copy of the relevant Travel Policy prior to travelling and ensure you fully understand the contents thereof.
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Access to SLOW Lounge

As an RMB Private Bank Account holder, you can enjoy access to the luxurious SLOW and Bidvest Premier Lounges to relax before your flight.
Airport Lounge benefits include comfortable seating freshly brewed coffee, tasty snacks and an abundance of power sockets, high speed WiFi, private studies, spa treatments (only at SLOW), and a selection of books and newspapers to enjoy while you wait for your flight.
Move up a reward level to get up to 36 complimentary visits per year, depending on your reward level. Make a flight booking for you and your family using eBucks Travel and earn up to 24 bonus Airport Lounge visits on domestic and international flight bookings. Go to the eBucks tab on the RMB Private Bank App to see how many lounge visits you have available. To access a lounge simply generate a QR code on the RMB Private Bank App and scan it at the lounge entrance.
Terms, conditions, rules and lockdown regulations apply.
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AA Emergency Roadside Assistance

We're here to help you
Free on your RMB Private Bank Fusion Card and on your RMB Private Bank Fusion Petrol Card.

Benefits included:
  • Flat tyre change
  • Out of fuel - Provision of fuel to a maximum of 10 litres
  • Jump-start
  • Mobile battery sales
  • Key lockout service
  • Minor roadside running repairs, includes electrical, coil, immobilizer, battery related breakdowns where possible
AA Locksmith Services: This service is available 24/7 in the event that you lock yourself out of your vehicle AA will dispatch an accredited locksmith service provider to the incident scene to open the vehicle.
AA Mechanical and Electrical Breakdown Tow: In the event of a mechanical or electrical breakdown and the vehicle requires a tow, the AA will arrange for the vehicle to be towed to the nearest accredited/preferred dealer/repairer/yard from the breakdown scene.
AA Accident Management: In the event of an accident, the AA will arrange for the vehicle to be towed from the accident scene to the destination indicated by the Insurance Company
Courtesy Services: In the event that your vehicle has broken down more than 100km from home we will pay
24-hour Car Hire
OR
Overnight accommodation
AA Mayday Emergency Medical Assistance: Emergency medical evacuation to a suitable medical facility in the event of a medical emergency. The service is available nationally and the service is provided by Netcare 911.
Stand by You: An armed ADT Security response officer at the incident scene, to secure the scene and wait with the customer until the AA technical service arrives.

How to use AA Emergency Roadside Assistance Service
In an emergency please call 0860 70 60 50 and supply your name, surname, ID number and Card number to the consultant.
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Cash@Till®

What are Cash@Till® withdrawals?
Cash@Till® is a cash withdrawal service that RMB Private Bank offers. With Cash@Till®, you can withdraw cash at Checkers & Shoprite, Pick n Pay, Boxer, PEP and selected Spar and Usave stores. Just swipe your card for the value you want to withdraw.
Why use Cash@Till® to withdraw?
  • It's available at no extra charge
  • It's convenient. There's no need to find an ATM. You can withdraw cash when you're paying for your shopping.
  • It's safer than withdrawing money at an ATM
How to withdraw using Cash@Till®
Withdrawing cash at retailer till points is easy. When you're paying for your goods, advise the cashier that you would like to withdraw cash and they will add the withdrawal amount to your total. The cashier will charge this to your card and hand you your cash.
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Unlimited swipes

Swipe at no cost and earn rewards. Just for doing everyday things like buying bread & milk. Use your card for all your online and everyday purchases and save with every swipe!
With an RMB Private Bank Fusion Card, all swipes are free! That means you save money as there are no transaction fees!
Remember, you also earn eBucks on every swipe!
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Extra VISA offers

VISA - your perfect companion.
Enjoy more from life, whether you're travelling or at home.
Your VISA card offers an excellent selection of travel, dining, shopping and lifestyle opportunities. While on your travels, should you have a medical emergency or your card is lost or stolen, you have access to an international support network to assist you.
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RMB Private Bank Account for Spouses

Existing customers can now invite their spouse or life partner to experience the same level of benefits, rewards, private banking service and wealth advice that they have become accustomed to, regardless of their spouses income. Your spouse/life partner will enjoy the benefits of a 50% discounted monthly fee for a portfolio of products, which include:
  • RMB Private Bank Fusion Account
  • FNB Money Maximiser Account2
  • FNB Global Account with a complimentary Global Account Card3
  • FNB Private Wealth Non-Trading Juristic Account4
  • FNB Structured Loan5
They would also have the opportunity for their monthly fees to be waived/rebated on the following products:
  • FNB Channel Islands Current Account6
  • FNB Local and Global Trading Account7
To apply, complete the call me back form.
Terms, conditions and rules apply.
1Only one spouse per household will be eligible for the spousal pricing option
2 A minimum opening deposit of R100 000 is required to activate the account and must be maintained to continue earning interest. For transactional pricing on Money Maximiser, please refer to the "Savings and Investments pricing guide" on our website
3 Fees are applicable to foreign exchange transactions
4 Only applicable on Pay-As-You-Use Pricing option for one FNB Private Bank Non-Trading Juristic Account
5 Only applicable to the facility fee for one Structured Loan Account for one property
6 A minimum balance of at least €2 500 must be maintained in your FNB Channel Islands Current Account.
7 A minimum balance of R25 000 must be maintained in your self-managed Local Trading Account. A minimum balance of $10 000 must be maintained in your self-managed Global Trading Account. The monthly account fee will be charged to your account and reversed in the following month. A comprehensive fee structure is available on our website
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FNBy Account

FNBy is here to help with step-by-step guides and great benefits. From a fully functional account that can be used for day-to-day banking to a savings account with great interest rates - FNBy is the full banking solution!

It is never too early to start learning about money and how to manage it.
  • Designed specifically for youth younger than 25.
  • No monthly account fee for FNBy and FNBy Next account.
  • FNB Banking App subscription.
Go to FNBy to find out more
Apply Now!

RMB PRIVATE BANK FUSION ACCOUNT

All-in-one convenience

The RMB Private Bank Fusion Account offers you the best value for money by helping you manage your money with a day to day bank account with a linked credit facility. Maximise your eBucks rewards earn with ease as you tap, swipe and purchase digitally with your card.

EARN R750 000 PER ANNUM OR HAVE A NET ASSET VALUE IN EXCESS OF R15M

  • One account
  • One card, available in metal
  • One view of your accounts and finances
  • Up to 30 days' interest free on card purchases
  • Maximum rewards

RMB Private Bank Fusion Card

Now available in metal.
The exclusive metal card is resilient, durable and comes enabled with tap functionality. Be among the first to order this environmentally friendly metal card which offers a wide range of banking benefits.

EXCLUSIVE OFFERING

Simplicity at its best

RMB Private Bank Fusion Account is a single
account which offers qualifying clients the best
of both a transactional account and a credit card.

The RMB Private Bank Fusion Account offers clients:

  • An exclusive metal card
  • Full transactional capability with a linked credit facility
  • Convenience of payments and transfers
  • One monthly account fee
  • One view of your transactional account
  • One interest rate
  • Up to 30 days' interest free on card purchases
  • Linked additional cards
  • Maximum rewards

MORE VALUE WITH

data rewards on your FNB Connect SIM

Get up to 1GB data, 30 voice minutes and 30 SMSs on your FNB Connect SIM plus get rewarded with up to 1GB extra data when you spend R100 or more on your FNB Connect SIM during the month depending on your eBucks level.
*Free minutes apply to local calls only.
Read More

Do more for your family

We know how important family is. Which is why we have designed our
banking solutions to be all the help your family needs!

RMB PRIVATE BANK ACCOUNT FOR SPOUSES

Now your spouse/life partner can enjoy the same exclusively designed Private Banking experience that you have become accustomed to, at a reduced monthly fee.

FNBy

FNBy is for your kids, teens and young adults. Like most things, the journey to becoming financially responsible requires practice. And the sooner your children begin to understand how money works, the better they'll get at managing it.

WHAT YOU GET

The best of both worlds

ONE ACCOUNT AND CARD

Our RMB Private Bank Fusion Account gives you access to both a transactional account and a credit facility.

UP TO 30 DAYS' INTEREST FREE

You'll get up to 30 days' interest free on card purchases.

EXCEPTIONAL REWARDS

Have the ability to earn eBucks on your qualifying RMB Private Bank Fusion Account at the highest level.

AIRPORT LOUNGE

Access to SLOW Lounge, a place where the stress of travelling is momentarily forgotten.

SIMPLIFIED BANKING

24/7 Banking at your convenience

RMB PRIVATE BANK APP

Access to your accounts at your fingertips

ONLINE BANKING

Available 24/7 365 days a year

A PRIVATE BANKER

Supported by a team of experts to address your needs

FOR EVERYDAY BANKING
MAXIMUM REWARDS


With an RMB Private Bank Fusion Account you can earn maximum eBucks.
For more information visit www.eBucks.com..

Rewards - from shopping to fuel.
 

Everything you need. Nothing but the virtual card

Create and pay with your own virtual card - it's a faster and more secure way to pay online and in-store. The CVV number changes every hour and you still earn eBucks along the way.

MANAGE IT ON THE APP

  1. Create and view the virtual card
  2. Get an unlimited number of virtual cards at no extra cost
  3. Add the virtual card to your payment methods
  4. Pay online using virtual card details

RMB PURCHASE PROTECT

Get instant insurance for items purchased with your virtual card at no cost to you.

Tell me more


STAY UP TO DATE WITH

BusinessLIVE

With news you can trust from leading online newspaper publications.

As an RMB Private Bank client who holds a Fusion, Debit or Credit Card you will receive a discounted subscription to a variety of world-class publications such as Business Day, Financial Mail and the Sunday Times.

These respected South African media sources guarantee you credible news, always.

Subscribe and save

The monthly subscription will give you access to:

  • Business Day e-edition (digital replica of the newspaper)
  • Financial Mail e-edition (digital replica of the magazine)
  • Full digital access to the Sunday Times (including e-edition)

Get a 50% DISCOUNT thereafter and pay only R174.00 p.m.

Copy and paste this link into your browser to subscribe: https://www.businesslive.co.za/subscribe/fnb/

View the terms and conditions

GET STARTED

RMB Private Bank Fusion Account

Apply Now!

QUALIFYING CRITERIA

  1. Earn R750 000 or more per annum
  2. Have a net asset value in excess of R15 million
>Pricing

Ts, Cs and rules apply

OTHER WAYS TO APPLY

>Contact us

>Complete Call me back form
Fusion Account for Spouses
Call me back

DOCUMENTS NEEDED

  • South African Identity Document
  • Proof of income
  • Proof of residence
  • Three months' bank statements