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SEND MONEY USING eWALLET

INSTANT, EASY + SECURE

Call me back

eWallet allows RMB Private Bank clients to send money instantly, easily and affordably from anywhere, to anyone with a valid South African cellphone number, even if they don't have an RMB Private or FNB Account.

  • Send money from your RMB Private account safely and securely
  • There is no waiting period as money you send is delivered immediately
  • The recipient receives an SMS after receiving money into their eWallet

Use one of four convenient channels to send money

Banking App
  • Login to the App
  • Select 'eWallet'
Online Banking
  • Login to your Online Banking profile
  • Select 'Send Money'
  • Select 'eWallet'
  • Select 'Once-off' or
  • 'Phonebook'
Cellphone Banking
  • Dial *120*321#
  • Select 'Send Money'
FNB ATM
  • Insert card and enter PIN
  • Select 'More Options'
  • Select 'Send or Receive Money'
  • Select 'Send Money to eWallet'
Banking App
Online Banking
Cellphone Banking
FNB ATM
  • Login to the App
  • Select 'eWallet'
  • Login to your Online Banking profile
  • Select 'Send Money'
  • Select 'eWallet'
  • Select 'Once-off' or
  • 'Phonebook'
  • Dial *120*321#
  • Select 'Send Money'
  • Insert card and enter PIN
  • Select 'More Options'
  • Select 'Send or Receive Money'
  • Select 'Send Money to eWallet'

Recipients withdraw cash, stay connected and keep the lights on

Withdraw cash -

receive PIN and withdraw at an ATM

  1. Dial *120*277#
  2. Select 'Get Cash' and you will receive an ATM PIN
  3. At the FNB ATM press the green button ('Enter'/ 'Proceed') on the keypad OR select 'Cardless Services'
  4. Select 'eWallet Services'
  5. Enter your cellphone number and select 'Proceed'
  6. Choose the cash amount

Stay connected -

and keep the lights on

  1. Dial *120*277#
  2. Select 'Prepaid'
  3. Select 'Airtime', 'Data' or 'Electricity'
  4. Enter the cellphone or metre number
  5. Enter amount
  6. Select 'Confirm'

Frequently asked questions

QWhat happens if I send money to an incorrect cellphone number?

Please contact the eWallet call centre on 087 575 9405. Please note there may be a charge when requesting a reversal.

QWhat is the maximum balance of the eWallet?

The maximum balance is R5 000.

QWhat is the maximum amount that an RMB Private Bank client can send to an eWallet?

It depends on the channel you're sending from. Please see below for the maximum send limit by channel*:

Online Banking: R3 000
Cellphone Banking: R1 500
RMB Private Banking App: R3 000
FNB ATM: R1 500

*Please note that if the system identifies the transaction as potentially fraudulent, these limits may be reduced.

If you would like to make a query about eWallet, please contact the relevant call centre

ChannelRMB Private Bank App

087 575 0362
08:00 - 19:00 Mon - Sat
08:00 - 13:00 Sun

Contact numberOnline Banking

087 575 0000
08:00 - 19:00 Mon - Sat
08:00 - 13:00 Sun

Hours of opartionCellphone Banking

087 575 9405
08:00 - 19:00 Mon - Sun

RMB Private Bank App

087 575 0362

08:00 - 19:00 Mon - Sat 08:00 - 13:00 Sun

Online Banking

087 575 0000

08:00 - 19:00 Mon - Sat 08:00 - 13:00 Sun

Cellphone Banking

087 575 9405

08:00 - 19:00 Mon - Sun

Getting started

Qualifying criteria

  • To send money using Cellphone Banking you need to register for Cellphone Banking by dialling *120*321#
  • To send money using the Banking App, you need to download the app on your smartphone and register
  • To send money using Online Banking, you need to be registered for Online Banking
  • To send money using an FNB ATM, you need to have an active RMB Private Bank Transactional Account

For more information please review the RMB Private Bank eWallet terms of use.

Pricing guide

eWallet transaction types
Fees
eWallet transaction types and fees

Get cash from an FNB ATM*FREE

FREE

eWallet balance enquiry FREE

FREE

eWallet mini-statement request FREE

FREE

Cell pay point purchase FREE

FREE

Prepaid airtime, data and electricity purchase R1.50

R1.50

*Every send money transaction results in 1 free withdrawal for the recipient. The recipient may accumulate multiple free withdrawals if they are sent money numerous times before they withdraw the cash. However, once the free withdrawals have been used up, the recipient will be charged R6.00 for subsequent cash withdrawals

 
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