Avoid using public terminals (such as Internet cafes) for Internet banking.
Be aware of the higher risk of interception during a wireless connection. Only do your banking via a wireless hotspot if you are certain of the integrity of the connection.
Ensure that you have an updated anti-virus and spyware programme and perform regular system scans.
Never access the site via a link. Rather type the address into the browser address bar or save the address as a 'Favorite'.
Do not open other websites while logged into Internet Banking; only have a single browser window open.
Choose a User ID and password that cannot be easily guessed and change these regularly.
Ensure your computer software is up-to-date.
Check for the padlock in the lower right of your browser window (it indicates a secure site). You can click on this padlock to verify the site 'owners'.
When you complete your online banking tasks, log off and close the browser window.
Never provide your password over the Internet (by email) or over the telephone to anyone (including persons identifying themselves as bank officials).
Don't trust a PDF payment proof unless verified by the bank - these documents can be manipulated by fraudsters.
Protect your identity, someone might steal it!
If you think that no one would be interested in your personal information, think again. In the wrong hands, it can provide unauthorised access to your accounts and credit card.
Identity theft happens when a criminal obtains your personal information to steal money from your accounts, open new credit accounts, apply for loans, rent apartments and commit other crimes - all using your identity.
These acts can damage your credit rating, leave you with unwanted bills and cause countless hours of frustration to clear your name.
How do they do it? Fraudsters phish, they spoof, they log keys , engineer socially and organise 419 scams.
Protect your computer
If you are using a PC and need to walk away from it for any reason, log off or lock your workstation.
Select passwords that would be difficult for others to guess and change them frequently.
Do not give your password to anyone, or leave written notes with your password near your machine.
Report any suspicious activity on your PC to the appropriate person.
Your system has identified itself as: Operating System: Win32 Cookies Enabled: true Screen Resolution: 1920x1200 Browser Internal Name: Microsoft Internet Explorer Browser Version: 4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; GTB7.4; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; InfoPath.2; msn OptimizedIE8;ENGB) Browser UserAgent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; GTB7.4; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; InfoPath.2; msn OptimizedIE8;ENGB) Is Java enabled ? : Yes
Protect your email
Any email is at risk of being intercepted, and you should never send sensitive information (passwords, etc.) via email. Tips to staying safe:
Do not provide your email address to third-party websites, without understanding how your email address will be used.
Never send sensitive information via email.
Avoid opening unidentified email messages with attachments.
Stay safe while shopping online
If you use a credit or debit card to shop online, remember the following pointers:
Only provide your card information to reputable companies and for single purchases.
Check that the site is a secure shopping site - indicated by a padlock in the bottom right-hand corner of the browser.
And always remember!
If your personal details change, please tell us.
If you cancel a card, destroy it by cutting it up.
Keep your bank statements and cheque books safe.
Shred sensitive information.
Read your bank statements.
Remember the site padlock
When you visit a website (especially a transaction website) you should look for a padlock in the browser window.
The padlock indicates that you are in SSL (secure socket layer) mode, which means that every request or information that you send from the browser to our secure site is encrypted (scrambled and encoded).
RMB Private Bank uses Entrust Digital Security to encrypt information.
The Entrust Site Seal makes it possible for our Online Banking customers to transact and share information free of worry.
Stay safe at an ATM
Criminals use various different means to commit fraud at ATMs. For example, they could jam the machine and then try and appear helpful with the intent of getting hold of your card and PIN.
Remember, a criminal must have both your card and PIN to be able to draw money from your account.
Avoid using ATMs in secluded areas
If you feel unsafe at an ATM, return later or use another machine
Only enter your PIN when the ATM screen instructs you to
Stand close to the ATM and block the view with your hand
Never write the PIN on the card
Always check that you get your card back from the machine
Don't count your cash at the ATM
Be good to your password!
Believe it or not, to make your online banking experience more secure, our system will block you from entering a password that is too simple. Read our password rules below:
Passwords must be a combination of upper and lower case letters, at least one special character and one number.
Passwords must be a minimum of 7 characters and not exceed 30 characters.
The same character cannot be used consecutively, e.g. aardvark.
New passwords cannot be the same as the previous 12 versions.