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PRIVACY NOTICE
Get in touch
If you would like to comment, please email us on
legal@rmbprivatebank.com
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PRIVACY NOTICE
How we collect your information
Whenever you use this website, complete an application form, contact us electronically, or use one of the services or facilities offered by us or any affiliate party, we will collect your personal information.
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PRIVACY NOTICE
Why and how we collect and use personal information
In order to make your use of this website and all products and services offered on this website as successful and pleasurable as possible, it is necessary for us to find out exactly what you need and want from us. The following are reasons why we would collect your personal information:
- to identify you;
- in order for us to process your instructions or requests;
- in order for us to ensure that we meet your needs, we may collect and analyse your personal information and combine all the information that we have about you to compile a profile of you in order for us to personalise and tailor our services to meet your specific needs;
- once we have collected and analysed your personal information, we may send you promotional material or details which we think may be of interest to you. If any of this promotional information relates to products, promotions, news or services of an affiliate party, and if you indicate that you would like more details, we may inform the affiliate party to contact you directly. We will however, only inform an affiliate party to contact you directly if you have indicated that this is agreeable to you
Your privacy is important to us. We will therefore not sell, rent or provide your personal information to unauthorised entities or other third parties, for their independent use, without your consent.
If at any stage, after you have given us your consent, you no longer wish us to use or share your personal information with an affiliate party; you may at any stage withdraw your consent.
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PRIVACY NOTICE
Protection of your personal information
We value the information that you choose to provide us with and will therefore take reasonable steps to protect your personal information from loss, misuse or unauthorised alteration. The information we maintain concerning our customers is stored in databases that have built-in safeguards to ensure the privacy and confidentiality of that information.
When you use the services or facilities provided by us, you may be given an access number, user name, password and/or personal identification number (PIN). You are responsible for maintaining the secrecy and confidentiality of your user name, access card, password and/or personal identification number ("PIN").
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PRIVACY NOTICE
Correction of personal information
If you ever want to update or correct any of your personal information held by us, kindly contact us at Service Suite on 0860 67 4446. Alternatively, you can update and correct your information yourself by logging onto Internet Banking.
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PRIVACY NOTICE
Personal information and third parties
Because we are not responsible for any representations or information or warranties or content on any website of an affiliate party (including websites linked to this website or websites facilitated by us), we do not exercise control over affiliate parties' privacy policies and you should refer to the privacy notice of any such affiliate party to see how such party protects your privacy.
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What do we mean by Personal Information (PI)
PI refers to any information that identifies you or specifically relates to you. It also includes SPI.
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When we will process your PI
We will process your PI, including if:
- If it relates to our business activity
- You or your guardian/parent consented
- Law permits/requires
- It is to protect your, our or another's legitimate interests
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When we will process your SPI
The grounds are similar to those for PI and could also include:
- For statistical or research purposes
- When it is needed to identify you
- To determine insurance risk
- To create, use or protect a right in law
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When and how we process children's PI
We will process children's PI, including if:
- A guardian/parent consented
- To protect, use or create a right or obligation, e.g. child is an heir in a Will
- If the child made the PI public with the consent of the guardian/parent
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When and where we obtain PI from
We obtain PI from, including:
- From you
- Your use of our products, services or channels (app, ATM, etc.)
- Public sources e.g. media
- How you interact or engage with us (telephone, letters, email, social media, etc.)
- Third parties, e.g. partners, rewards programme, marketing list providers, etc.
- Other members of the FirstRand Group, its associates, affiliates, appointed third parties such as sub-contractors, agents etc.
Third parties from whom we can get your PI/whose PI we can obtain from you include:
- Your spouse (where the product or service is jointly used), employer, dependents, etc.
- People whom you permit to have your PI, e.g. travel agents, etc.
- Attorneys, debt collectors, tracing agents and other people busy with enforcement of agreements
- Person who enables payments
- Insurance brokers and other financial institutions
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Reasons we need to process your PI
The reasons include to provide you with:
- Products, goods and/or services
- Market products, goods and/or services to you
- Responses to your queries/complaints
- Compliance with regulatory and risk requirements
- Credit
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Why do we further use or process your PI
At the time we collect your PI we have a reason. However, we may later use your PI for other reasons. We will do this if the law allows.
We may also further process your PI, if:
- It was obtained from a public record
- For historical, statistical and research purposes
- You have given consent
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Centralised processing
Your PI may be processed by the
FirstRand Group
of companies in the processes and systems that are managed centrally. This is to our and your benefit.
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How do we use your PI for rewards
We collect your PI from our partners, suppliers, our rewards programmer's retail, online and strategic partners and our service providers for the purpose of managing the eBucks Rewards programme.
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How we use your PI for marketing
To inform you about our beneficial products and services. You may request us to stop marketing to you at any time.
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When we will use your PI to make automated decisions about you
We may make automated decisions, this means we use PI to reach an answer without humans involved, where the law allows. This decision may influence you and you may query this.
Example: approval or decline a credit application.
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When, how and with whom we share your PI
Generally we will only share your PI/SPI if:
- You consented
- The law allows
- It is needed to fulfil our contract with you
- It is needed to protect your, our or another's rights or interests
Who we share PI with
If we share your PI, the receiver of the PI has a duty to keep the PI confidential and secure.
Some of the persons we may share your PI with:
- Other members of the FirstRand Group, its associates, affiliates, appointed third parties such as sub-contractors, agents, etc.
- Payment processing card information and service providers, merchants, banks and other providers
- Regulatory bodies, e.g. authorities.
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When and how we obtain and share PI with credit bureau
We may access your credit bureau information where permissible in law including for example in considering your credit application or verifying your details.
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When we will transfer your PI cross border
We will transfer your PI cross border:
- If the law allows
- To fulfil or create a contract
- When you give us an instruction or consent to do so
- You have consented or if it is unreasonable or not practical to obtain your consent, but the transfer is in your interests.
We will always use safe PI transfer and storage practices.
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Your duties, rights and security
Duties
- To inform us when your PI changes
- To safeguard your PI
Rights
- Access records of your PI held by us
- To request correction of your PI
- To withdraw consent
- To object to the use of PI
- To have your PI deleted in certain circumstances
- To file a complaint
- We must secure and protect your PI
You can refer to our PAIA manual to fulfil your rights of access.
>View PAIA manual
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How long do we keep your PI
- For the duration of your contracts with us or if the law requires
- For as long as a valid business purpose exists
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How we process PI for about persons related to juristic persons
We do not only process the PI of a juristic person but also the PI of person/s related to that juristic. Our Privacy Notice and the processing practises will also apply to this/these person/s.
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When we may share and receive information from other banks
For inter-banking relationships and trade account purposes.
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