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How we collect your information

Whenever you use this website, complete an application form, contact us electronically, or use one of the services or facilities offered by us or any affiliate party, we will collect your personal information.


Why and how we collect and use personal information

In order to make your use of this website and all products and services offered on this website as successful and pleasurable as possible, it is necessary for us to find out exactly what you need and want from us. The following are reasons why we would collect your personal information:
  • to identify you;
  • in order for us to process your instructions or requests;
  • in order for us to ensure that we meet your needs, we may collect and analyse your personal information and combine all the information that we have about you to compile a profile of you in order for us to personalise and tailor our services to meet your specific needs;
  • once we have collected and analysed your personal information, we may send you promotional material or details which we think may be of interest to you. If any of this promotional information relates to products, promotions, news or services of an affiliate party, and if you indicate that you would like more details, we may inform the affiliate party to contact you directly. We will however, only inform an affiliate party to contact you directly if you have indicated that this is agreeable to you
Your privacy is important to us. We will therefore not sell, rent or provide your personal information to unauthorised entities or other third parties, for their independent use, without your consent.
If at any stage, after you have given us your consent, you no longer wish us to use or share your personal information with an affiliate party; you may at any stage withdraw your consent.


Protection of your personal information

We value the information that you choose to provide us with and will therefore take reasonable steps to protect your personal information from loss, misuse or unauthorised alteration. The information we maintain concerning our customers is stored in databases that have built-in safeguards to ensure the privacy and confidentiality of that information.
When you use the services or facilities provided by us, you may be given an access number, user name, password and/or personal identification number (PIN). You are responsible for maintaining the secrecy and confidentiality of your user name, access card, password and/or personal identification number ("PIN").


Correction of personal information

If you ever want to update or correct any of your personal information held by us, kindly contact us at Service Suite on 0860 67 4446. Alternatively, you can update and correct your information yourself by logging onto Internet Banking.



You agree that we shall be entitled to send "cookies" from this website to your computer. We use the word "cookie" to refer to information that is sent from this website to your hard drive, where it is saved and contains information to personalise your experience on this website. In this way, the next time you use this website we will know who you are and that you have visited this website before.


Personal information and third parties

Because we are not responsible for any representations or information or warranties or content on any website of an affiliate party (including websites linked to this website or websites facilitated by us), we do not exercise control over affiliate parties' privacy policies and you should refer to the privacy notice of any such affiliate party to see how such party protects your privacy.

What do we mean by Personal Information (PI)

PI refers to any information that identifies you or specifically relates to you. It also includes SPI.

When we will process your PI

We will process your PI, including if:
  • If it relates to our business activity
  • You or your guardian/parent consented
  • Law permits/requires
  • It is to protect your, our or another's legitimate interests

When we will process your SPI

The grounds are similar to those for PI and could also include:
  • For statistical or research purposes
  • When it is needed to identify you
  • To determine insurance risk
  • To create, use or protect a right in law

When and how we process children's PI

We will process children's PI, including if:
  • A guardian/parent consented
  • To protect, use or create a right or obligation, e.g. child is an heir in a Will
  • If the child made the PI public with the consent of the guardian/parent

When and where we obtain PI from

We obtain PI from, including:
  • From you
  • Your use of our products, services or channels (app, ATM, etc.)
  • Public sources e.g. media
  • How you interact or engage with us (telephone, letters, email, social media, etc.)
  • Third parties, e.g. partners, rewards programme, marketing list providers, etc.
  • Other members of the FirstRand Group, its associates, affiliates, appointed third parties such as sub-contractors, agents etc.
Third parties from whom we can get your PI/whose PI we can obtain from you include:
  • Your spouse (where the product or service is jointly used), employer, dependents, etc.
  • People whom you permit to have your PI, e.g. travel agents, etc.
  • Attorneys, debt collectors, tracing agents and other people busy with enforcement of agreements
  • Person who enables payments
  • Insurance brokers and other financial institutions

Reasons we need to process your PI

The reasons include to provide you with:
  • Products, goods and/or services
  • Market products, goods and/or services to you
  • Responses to your queries/complaints
  • Compliance with regulatory and risk requirements
  • Credit

Why do we further use or process your PI

At the time we collect your PI we have a reason. However, we may later use your PI for other reasons. We will do this if the law allows.
We may also further process your PI, if:
  • It was obtained from a public record
  • For historical, statistical and research purposes
  • You have given consent

Centralised processing

Your PI may be processed by the FirstRand Group of companies in the processes and systems that are managed centrally. This is to our and your benefit.

How do we use your PI for rewards

We collect your PI from our partners, suppliers, our rewards programmer's retail, online and strategic partners and our service providers for the purpose of managing the eBucks Rewards programme.

How we use your PI for marketing

To inform you about our beneficial products and services. You may request us to stop marketing to you at any time.

When we will use your PI to make automated decisions about you

We may make automated decisions, this means we use PI to reach an answer without humans involved, where the law allows. This decision may influence you and you may query this.
Example: approval or decline a credit application.

When, how and with whom we share your PI

Generally we will only share your PI/SPI if:
  • You consented
  • The law allows
  • It is needed to fulfil our contract with you
  • It is needed to protect your, our or another's rights or interests
Who we share PI with
If we share your PI, the receiver of the PI has a duty to keep the PI confidential and secure.
Some of the persons we may share your PI with:
  • Other members of the FirstRand Group, its associates, affiliates, appointed third parties such as sub-contractors, agents, etc.
  • Payment processing card information and service providers, merchants, banks and other providers
  • Regulatory bodies, e.g. authorities.

When and how we obtain and share PI with credit bureau

We may access your credit bureau information where permissible in law including for example in considering your credit application or verifying your details.

When we will transfer your PI cross border

We will transfer your PI cross border:
  • If the law allows
  • To fulfil or create a contract
  • When you give us an instruction or consent to do so
  • You have consented or if it is unreasonable or not practical to obtain your consent, but the transfer is in your interests.
We will always use safe PI transfer and storage practices.

Your duties, rights and security

  • To inform us when your PI changes
  • To safeguard your PI
  • Access records of your PI held by us
  • To request correction of your PI
  • To withdraw consent
  • To object to the use of PI
  • To have your PI deleted in certain circumstances
  • To file a complaint
  • We must secure and protect your PI
You can refer to our PAIA manual to fulfil your rights of access.
>View PAIA manual

How long do we keep your PI

  • For the duration of your contracts with us or if the law requires
  • For as long as a valid business purpose exists

How we process PI for about persons related to juristic persons

We do not only process the PI of a juristic person but also the PI of person/s related to that juristic. Our Privacy Notice and the processing practises will also apply to this/these person/s.

When we may share and receive information from other banks

For inter-banking relationships and trade account purposes.
Get in touch


We value your privacy

This Privacy Notice governs the manner in which RMB Private Bank treats your personal information collected electronically when you use our website.


Our declaration

This Privacy Notice governs the manner in which RMB Private Bank ('we', 'our', the 'Bank') treats your personal information collected electronically when you use our website (which can be found at ), apply online for certain products and services, contact us electronically or register for one of the services offered on the website.
We respect your privacy and your personal information and for this reason, we take all reasonable measures, in accordance with this Notice, to protect your personal information and to keep it confidential, even when you are no longer our customer.
We also voluntarily subscribe to the principles, outlined in Section 51 of the Electronic Communications and Transactions Act 2002 ('ECT Act'), which govern your right to having your personal information kept private.
We briefly outline these principles below:
  • We will only collect, disclose, collate, process and store ('use') your personal information with your express written permission unless legally required to do so, and will only use such information for the lawful purpose for which it is required.
  • We will disclose in writing, the specific purpose for which we use, request and store your personal information. We will also keep a record of that personal information and the specific purpose for which we collect it.
  • We will not use your personal information for any other purpose, other than that which we disclosed to you, unless you give us your express written permission to do so, or unless we are permitted to do so by law.


Stipulations of the ECT Act


We will disclose personal information without your consent if we are required to do so by law or a court order


We will disclose personal information without your consent if disclosure is in the public interest


We will disclose personal information without your consent if disclosure is in the bank's interest


We will disclose personal information with your implied consent


Clearing or disabling cookies may limit your banking functionality

You can limit the collection of your information by disabling cookies on your browser. You may also be able to modify your browser settings to require your permission each time a site attempts to set a cookie.

However, our website(s) (and many other websites) rely on cookies to enable certain functionality. If you choose to disable cookies, some of the services available on our website may not work properly.


A cookie is a small text file stored on your device by the website you are visiting. It helps the website to remember information about your device and how you use the website. We use this information to make your visit to our site as easy and useful as possible.


First-party Cookies
First-party cookies are directly stored by the websites visited by a user. These cookies allow website owners to collect analytics, data, remember language settings or perform other useful functions that provide a good user experience.
Third-party Cookies
Third-party cookies are created by domains different from the website that the user is visiting. These cookies are usually from the online advertising, cross-site tracking; and are accessible on any website that loads the third party's server code.


We use cookies which identify the user of a device for lawful purposes, which may include the following:
  • if a user has consented thereto
  • if the law requires or permits it
  • fraud, financial crime and other crime prevention, detection or reporting
  • various analytical reasons
  • managing and improving security for the group and users


As cookies are stored in text files, they cannot be used to distribute viruses to a device.


Protecting privacy of children

RMB Private Bank takes the privacy of children very seriously. Children under the age of 13 years should obtain their guardian's consent before providing / submitting any personal information about themselves on the RMB Private Bank website.
RMB Private Bank will not require children under this age to provide any personal information other than that which is reasonably necessary to use the RMB Private Bank website.
If RMB Private Bank determines that a user is under the age of 13, RMB Private Bank will not use or maintain his/her personal information without the guardian's consent.

Privacy Notice

Our Privacy Notice is applicable to individuals and juristic persons and applies to all processing of PI
Explaining the jargon
  • Personal Information (PI) is information that can be used to identify you, like your name, surname and ID number.
  • Special Person Information (SPI) is sensitive personal information that can be used to identify you and receives some extra attention in law, like your health.
Both words have specific meaning in terms of South African Law. A juristic person is a company or an entity that has a separate personality from you.
>View FirstRand Privacy Notice


Perusing amendments
to the notice

Our right to amend this Privacy Notice
We reserve the right, in our sole discretion to amend (including without limitation, by the addition of new terms and conditions) this Privacy Notice from time to time. You agree to review the Privacy Notice whenever you visit this website for any such amendments. Save as expressly provided to the contrary in this Privacy Notice, the amended version of the Privacy Notice shall supersede and replace all previous versions thereof.
Which laws apply?
This Privacy Notice will be governed by and construed and interpreted in accordance with the laws of South Africa. To the extent that a court has jurisdiction over any dispute which may arise out of or in connection with this Privacy Notice, we both submit to the jurisdiction of the South African courts.