Fraud documents:
Fraud Claim Credit Card - 149 KB]
Contact Us
Credit Card Fraud: 087 575 9444
RMB Private Bank Credit Card Cancellations (lost and stolen) Call Centre: 087 575 9411
Visa Global Customer Care Assistance Number: 0861 490 100
Cheque and Debit Card Fraud
Fraud documents:
Fraud Claim Cheque Debit Card - 645 KB]
Contact Us
Debit Card Fraud Call Centre: 087 575 9444
RMB Private Bank Card Cancellations (lost and stolen) Call Centre: 087 575 9411
Visa Global Customer Care Assistance Number: 0861 490 100
You can cancel your Debit Card at any FNB ATM by simply entering your ID number and the PIN number of the last debit card used
Your account is debited for a transaction that was declined at the point of sale and paid for by another means (e.g. in cash). Please present a copy of the proof of payment indicating the method of payment used.
A dispute should be raised if your account is debited for the same purchase twice (duplicated transaction).
Your account is debited for a cash withdrawal at an ATM other than an FNB ATM (Saswitch). The ATM did not pay out, or short-paid you.
Credit Card disputes form - 110 KB]
Disputes: 087 575 9411
RMB Private Bank Credit Card Cancellations (lost and stolen) Call Centre: 087 575 9411
Visa Global Customer Care Assistance number: 0861 490 100
RMB Private Bank Dispute and Outstanding Authorisation Reversal Request - 105 KB]
Debit Card Disputes Call Centre: 087 575 9411
RMB Private Bank Card Cancellations (lost and stolen) Call Centre: 087 575 9411
Visa Global Customer Care Assistance number: 0861 490 100
FORMS AND CONTACT DETAILS
Your account is debited for a transaction that was declined at the point of sale and paid for by another means (e.g. in cash). Please present a copy of the proof of payment indicating the method of payment used.
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