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LEGAL

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Account Closure Guide

Incorrect username/password

Enter the correct login details.
Your profile will be blocked after three failed attempts.

If you have forgotten or would like to reset your username/password, select 'Forgot password'.

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REPORT INCIDENT

Credit Card Fraud

>Fraud Claim Credit Card - 149 KB]

Credit Card Fraud: 087 575 9444

RMB Private Bank Credit Card Cancellations (lost and stolen) Call Centre: 087 575 9411

Visa Global Customer Care Assistance Number: 0861 490 100

>Fraud Claim Cheque Debit Card - 645 KB]

Debit Card Fraud Call Centre: 087 575 9444

RMB Private Bank Card Cancellations (lost and stolen) Call Centre: 087 575 9411

Visa Global Customer Care Assistance Number: 0861 490 100

You can cancel your Debit Card at any FNB ATM by simply entering your ID number and the PIN number of the last debit card used

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FORMS AND CONTACT DETAILS

CREDIT CARD DISPUTES

Disputes documents:

Credit Card disputes form - 110 KB]

Contact Us

Disputes: 087 575 9411

RMB Private Bank Credit Card Cancellations (lost and stolen) Call Centre: 087 575 9411

Visa Global Customer Care Assistance number: 0861 490 100

Cheque and Debit Card Disputes

Disputes documents:

RMB Private Bank Dispute and Outstanding Authorisation Reversal Request - 105 KB]

Contact Us

Debit Card Disputes Call Centre: 087 575 9411

RMB Private Bank Card Cancellations (lost and stolen) Call Centre: 087 575 9411

Visa Global Customer Care Assistance number: 0861 490 100

DISPUTES

YOUR RIGHT TO DISAGREE

Disputes are not fraudulent by nature but are a disagreement between a customer, a service provider or supplier of goods purchased and the bank. In dispute cases a customer has consented to a transaction taking place, they are not victims of fraud.

If the debit order is disputed successfully, funds will be reversed into your account.

By submitting a dispute, you could risk breaching your contract with your service provider, which may result in termination of service or a bad credit record.

Examples of dispute cases

Report incident

EXAMPLE OF DISPUTE CASES

When to raise a dispute

Your account is debited for a transaction that was declined at the point of sale and paid for by another means (e.g. in cash). Please present a copy of the proof of payment indicating the method of payment used.

A dispute should be raised if your account is debited for the same purchase twice (duplicated transaction).

Your account is debited for a cash withdrawal at an ATM other than an FNB ATM (Saswitch). The ATM did not pay out, or short-paid you.

Forms and contact details

Debit Order & Stop Payment FAQs

RMB Private Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider 1929/001225/06 (NCRCP20).