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Incorrect username/password


Enter the correct login details.
Your profile will be blocked after three failed attempts.


If you have forgotten or would like to reset your username/password, select 'Forgot password'.



Username

Password

FORGOT PASSWORD

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Credit Card Fraud

Fraud documents:

Fraud Claim Credit Card - 149 KB]

Contact Us

Credit Card Fraud: 087 575 9444

RMB Private Bank Credit Card Cancellations (lost and stolen) Call Centre: 087 575 9411

Visa Global Customer Care Assistance Number: 0861 490 100

Cheque and Debit Card Fraud

Fraud documents:

Fraud Claim Cheque Debit Card - 645 KB]

Contact Us

Debit Card Fraud Call Centre: 087 575 9444

RMB Private Bank Card Cancellations (lost and stolen) Call Centre: 087 575 9411

Visa Global Customer Care Assistance Number: 0861 490 100

You can cancel your Debit Card at any FNB ATM by simply entering your ID number and the PIN number of the last debit card used

X

IT COULD BE A SCAM IF...

  • The communication sounds too good to be true usually sent via email, SMS, letter or fax.
  • The communication is threatening i.e "if you do not act now your account will be frozen, closed or you will be liable for a fine"
  • You are promised large sums of money for little or no effort on your part.
  • You are requested to provide money upfront as a processing/administration fee.
  • You are requested to confirm personal information, account numbers, passwords etc. via a link in an email.
  • The request usually contains a very quick deadline.
  • You don't know the person who has sent the communication.
  • The sender at times requests confidentiality
  • Payments are often requested to be made by moneygram.
  • Email addresses of valid companies are slightly modified e.g. missing a letter or domains are different e.g. .co.za vs .com
X

GUARD AGAINST SCAMS

DO
Forward a copy of the scam email to the internet service provider (e.g. report@yahoo.com)

Be cautious of company names with web based email addresses e.g. junkmail@yahoo.com, @hotmail.com, @gmail.com, @ymail.com

Always enter the full website address, e.g. https://www.fnb.co.za

DON'T
Don't reply to scam texts or emails.

Don't make refunds without first verifying with the bank that the deposit that has been made into your account is

Don't give potential buyers/sellers money for anything else except for the item that interests you.

Don't expect to be selected as a winner if you haven't participated in the lottery or other competitions.

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PHISHING SCAMS

WHAT IS A PHISHING ATTACK?
This is a form of fraud where criminals attempt to access your confidential information. This is done either by an email request for information or by luring you to a fake website.

WHAT DOES A PHISHING ATTACK LOOK LIKE?
Often the emails indicate you have:
Been a victim of fraud and need to login urgently.
Done something that will result in your account being suspended unless you login.
Violated terms and conditions and need to login.
Received a SARS payment that needs to be confirmed.

WHAT HAVE YOU LEARNT?
In all instances, the fraudster would pretend to be from a legitimate company (for example the bank), and would ask you to disclose confidential financial and personal information, e.g. passwords, credit card account numbers and ID numbers.

RMB would never ask for sensitive information via email.

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VISHING SCAMS (PHISHING VIA VOICE)

This is phishing, but instead of being lured to a fake website via an email, you receive a call where the individual pretends to be from the bank and gets you to disclose personal information such as your username, password and PIN. Never do this regardless of the information they may already have about you.

RMB would never ask for sensitive information via telephone or any other channels.

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SMISHING SCAMS (PHISHING VIA SMS)

This is phishing through the use of a SMS, whereby you are encouraged to disclose personal information by means of an SMS you receive. In the SMS the fraudster makes it look as though it comes from the bank.

RMB would never ask for your login details (i.e. username and password) via mail, SMS, telephone or any other channels.

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419 SCAM

ADVANCE FEE FRUAD (419 SCAMS)

In this scam you generally receive an email promising you money (via inheritance, lotto winning, etc.) or a request to utilise your account for all sorts of reasons.

What makes this advance fee notification fraudulent is that to 'receive' your money or cut of the money you will be requested to pay an upfront fee to assist with the movement of the money. All sorts of reasons are given for the fee, e.g. exchange control fees, customs duty fees, bank charges, etc.

Once you make this advance fee payment they either cease communication with you or convince you to make an additional advance fee payment.

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FAKE PAYMENT CONFIRMATION

This is a common scam where you receive a fake payment confirmation from the 'bank' with the intention for you to release goods to the fraudster.

It is important to use the verify payments facility that FNB offers to verify an FNB payment confirmation. Alternatively, contact the bank to verify a payment.

Beware of cheque deposits into your account that have not been cleared.

Note that transfers from other banks can take up to 48 hours to reflect in your account. Only release goods, etc. once the payments reflect in your account.

The verify payments functionality is found on www.fnb.co.za between forgotten password and register

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THE REFUND SCAM

THE REFUND SCAM
In this scam you receive money into your account from a 'client' which is often an overpayment. You are then requested to return the funds or overpayment into another account.

Be wary before attempting to return the funds.

ASK YOURSELF
Do you know the supposed person requesting this?
Are you sure the payment is not a cheque deposit?
Can you phone the requestor on a predetermined number to confirm the request?

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CHANGE OF BANKING DETAILS SCAM

This scam is rife. You receive an email/fax/letter that pretends to come from one of your suppliers asking you to update your banking details. Beware of this even if it is on the supplier's letterhead.

Contact your supplier on the number that you already have for them and not the one on the fraudulent letter. Speak to someone you know at the supplier to confirm the change in banking details.

Use the Account Owner Verification option on Online Banking Enterprise™ to validate the details of the person or business you are trying to pay.

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OTHER SCAMS

CHANGE OF BANKING DETAILS SCAM

  • Classified scams
  • Holiday scams
  • Dating and romance scams
  • Technical support scams

View Fraud Prevention PDF for more details on these scams and how you can protect yourself.

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TYPES OF SCAMS

Phishing

Vishing

Smishing

419

Fake payments

Fraud

Change your personal details

Other scams

Scams

Scamming 101

A scam is a term used to describe any fraudulent business or scheme attempting to take money or other goods from an unsuspecting individual.

WHAT IS A SCAM?

If it's too good to be true

Emails, SMSs, letters of faxes sent to you requesting you to reply by submitting your personal information/banking details, or by selecting a link in the email. These emails include deposit scams, e.g. claims that you have won a lottery, or payment from SARS.

It could be scam if...
Scams guidelines

TYPES OF SCAMS

Don't take the bait

Victims often get lured into a scam through
an email,SMS, fax or phone call.

RMB Private Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider 1929/001225/06 (NCRCP20).