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Glossary

SASWITCH

Any ATM that is not an FNB ATM, reflecting the gold and black Saswitch sign.

TRANSACTION

A debit or credit processed through your account.

DISPUTES

Disputes are not fraudulent by nature but are a disagreement between a customer, a service provider or supplier of goods purchased and the bank.

REPORTING PROCESS

The process that is followed to resolve an issue.

FRAUD

Unlawful and intentional misrepresentation which causes actual or potential prejudice to another.
In dispute cases a customer has consented to a transaction taking place, they are not victims of fraud.