Scan to Pay FAQs
What is Scan to Pay?
Scan to Pay is a RMB Pay feature on the RMB Private Bank App, enabling you to scan most local QR codes including Masterpass and Payfast presented to you in shops, on point-of-sale devices (POS), on invoices/statements or on websites and pay with your RMB Private Bank cards already linked to the RMB Private Bank App.
How do I get access to Scan to Pay?
You need to ensure you have downloaded the RMB Private Bank App and that your device/phone is verified. Scan to Pay can be accessed via RMB Private Bank App which is under the Payments tab on your RMB Private Bank App. No need to register, load your card details or to create a separate username and password, all this is already available in one place, on the RMB Private Bank App. For added convenience, the Scan to Pay feature is available via Android and iOS widgets, enabling you to access the feature directly from your devices home screen.
How do I pay using Scan to Pay?
Launch the RMB Private Bank App, Select Payments, RMB Pay then Scan to Pay, then simply scan the QR code presented (in shops, on POS, on invoices/statements or on websites), enter the amount (if not already populated), select the card, confirm payment, both you and the merchant/retailer will receive confirmation of the transaction. Alternatively, use the Scan to Pay widget, all you will need to do is enable the widget before accessing Scan to Pay from your devices home screen.
How do I add a widget?
Open 'Widget Home Screen' & select 'RMB Private Bank App'
The RMB Private Bank App will open and select 'Scan to Pay'
Wait for widget setup confirmation & select 'Close'
Swipe left to right on your device to access your widgets and scroll down to select 'Edit'
Add the 'Scan to Pay' widget, move it to the top of the list and select 'Done'
Select the widget to complete the set up and select 'close' on the success screen
Will Scan to Pay work on my phone?
Scan to Pay is not limited to a specific phone type or operating system. Scan to Pay is available on any smartphone that the RMB Private Bank App is downloaded on.
What is the cost of Scan to Pay?
Scan to Pay is part of the RMB Private Bank App which is free. Transactions are handled as card transactions and therefore there are no additional fees. Doing a transaction will use almost no data, the same as a WhatsApp message.
What are the benefits of Scan to Pay?
Scan to Pay is integrated into the RMB Private Bank App which makes it both convenient and safe, no need to download another app and include your card details on that app.
Scan to Pay further enables a cashless lifestyle. Whether you buy coffee, something at a weekend market, or paying a bill, Scan to Pay will work for you.
The RMB Private Bank App allows you to pay without cash, or a physical card at the point of purchase, It is safe and you don't need to worry about having multiple apps for different QR codes.
Fewer apps occupying your all-important phone storage and using your data
Furthermore, added security features such as app login with password or biometrics make the Scan to Pay feature one of the safest ways to pay.
Where can I use Scan to Pay?
At most local or international merchants/retailers with a QR code for you to scan e.g. Zapper, Masterpass and PayFast.
Is it safe to pay with Scan to Pay?
Yes! Scan to pay can only be used after you have logged in.
Will I earn eBucks for Scan to Pay transactions?
Scan to Pay transactions are seen as card transactions and the same eBucks rules and rewards level allocations will apply for these transactions.
Will I be able to use my new card for Scan to Pay?
Yes, once your card is activated it is automatically added to the RMB Private Bank App and will be available on your list of cards to be selected for Scan to Pay transactions. Your card needs to be allowed for online purchases in order to also be allowed for Scan to Pay transactions.
What should I do if I see a Scan to Pay transaction that was not done by me?
The same process will have to be followed as for any unauthorised card transaction. Please contact the disputes/fraud department immediately on the following numbers:
South Africa: 087 575 9444
Outside South Africa: +27 11 369 2924
What will I need the numbers displayed underneath the QR code image for?
These numbers can be entered in the event that your phone camera is not working or unable to scan the code at that time. A feature allowing for the manual capture of these codes will be introduced later.
Up to what limit can I use for Scan to Pay transactions?
The same limits that apply for card transactions will also apply for Scan to Pay transactions.
What must I do if I get an "invalid QR code" error?
This means that the QR code might have been scanned incorrectly. First try to scan the code again. If the error persists, then it is possible that the QR code may be invalid or one of the very few unsupported QR codes.