Home
Back
Security
Menu
Search

Close

Menu

About us Bank Lend Invest Protect Rewards Give Secure News & Insights Verification & Calculators Careers Legal Contact Us

ABOUT US

Overview

Background

Our Service Approach

Corporate Social Investment

Wealth & Legacy Management

Awards and accolades

BANK

RMB Private Bank Fusion™ Account

Current Account

Credit Card

Revolving Facility

eWallet

Savings and Investments

Business Accounts

Foreign Exchange

Ways to Bank

Pricing

Global Account

LEND

Residential Property Finance

Commercial Property Finance

Securities Based Lending

Preferential Shares Funding

Lending Rate

Personal Solar Loan

INVEST

Wealth Management

Portfolio Management Services

Stockbroking

Global Solutions

Cash Deposits

Tax-Free Savings

Retirement Solutions

PROTECT

Protect

Fiduciary

Trusts

Wills

Estates

Reporting a death

REWARDS

SLOW & Bidvest Premier lounge

eBucks Rewards

GIVE

Philanthropy Centre

SECURE

Security Centre

NEWS & INSIGHTS

Events

News & Insights

Lifestyle News

Unlocking Wealth

VERIFICATION & CALCULATORS

Verify Payments

Forgot password or username?

Register

Upload Documents

Verify Statements

Verify Account Confirmation/Visa Application Letters

Software Downloads

iContract

Bond Market Calculator

Budget Calculator

Credit Card Budget Calculator

CAREERS

Careers

CONTACT US

Service Suite

Our Offices

Emergency contact number

Compliments and complaints

Let us call you back

LEGAL

Legal Requirements

Terms and Conditions

Account Closure Guide

Close

Close

Incorrect username/password


Enter the correct login details.
Your profile will be blocked after three failed attempts.


If you have forgotten or would like to reset your username/password, select 'Forgot password'.



Username

Password

FORGOT PASSWORD
X

Download the RMB Private Bank App


Software Licence

Close

Close

Why must a login be verified?

For your safety, RMB Private Bank will classify the login attempt from your PC, Tablet or Banking App you use regularly as verified. If your login has been verified, you will be able to bank as usual. If we detect a login that is not verified, we will offer limited services for your protection and to prevent possible fraudulent activity on your account.

Close

What is a verified login?

A verified login is a successful attempt to login to your Online Banking profile from a smartphone, tablet or PC that has been detected by the bank as being verified.

Close

What is an unverified login?

An unverified login is a failed attempt to login to your Online Banking profile from a smartphone, tablet or PC that has not been detected by the bank as being verified.

Close

What does it mean if my login is unverified?

You will have limited access to services on the Banking App and Online Banking.

Close

What happens if a new device is linked to my profile?

If you link a new device (e.g. tablet) to your profile you can verify the device on your RMB Private Bank Banking App or Online Banking profile. This is only possible if you access the Banking App or your Online Banking profile from a verified login.

You will get a message requesting you to verify your new device. You can verify the device, or if you suspect unauthorised activity on your account, report fraud immediately.

Close

How do I verify my login from a new device?

You need to verify your login from the new device using a device that you regularly use (be it your PC, smartphone or tablet) for Online Banking services.

Close

Where do I check which of my devices are verified?

On the Banking App:

Login to the App, select 'More' (iPhone)/ 'Menu' (Android), 'Settings' and then 'My devices'.

Using Online Banking:

Login to your profile, select 'Online Banking settings', next 'Banking' and then 'Verified Devices'.

Close

Must I delink unused, stolen or lost devices?

Unused, lost or stolen devices can be delinked using Online Banking or the Banking App. We strongly recommend you keep your devices updated.

Close

Where do I delink old devices?

On the Banking App:

Login to the App, select 'More' (iPhone)/ 'Menu' (Android), 'Settings' and then 'My devices'.

Using Online Banking:

Login to your profile, select 'Online Banking settings', next 'Banking' and then 'Verified Devices'.

Close

If I am a new customer can I transact if my devices have not yet been verified?

You can still transact but with limited functionality until your device has been verified. For security reasons we recommend the following:

  • If you have downloaded the Banking App, use the app to perform day-to-day transactions.
  • If you are using Online Banking, we strongly recommend you limit your banking to your PC or tablet you normally use to access your accounts.

While it possible to use any PC/tablet for Online Banking, we could limit your banking experience depending on whether your device is verified or not.

Close

How may devices can I have with a verified login status?

There is no limit. However, for your security, we recommend you maintain the status of your devices.

Close

If I am overseas with my phone on me, can I use the Banking App at an internet cafe to verify my Online Banking login?

If you have the Banking App and use it regularly, you will be able to verify your login to Online Banking profile for one session only. We do not recommend this due to the dangers of malware that can exist on internet cafe PCs. We recommend you simply use the Banking App to complete your transaction. There is no need to access a PC as the transaction can be completed on the Banking App (you will require data access to a Wi-Fi access point or have international data roaming enabled).

Close

Why do I receive a warning message per SMS or on the Banking App when I am using my PC/tablet or smartphone?

This happens when the bank is unable to verify the device used to login to your Online Banking profile.

Close

How do I make sure my PC/tablet or smartphone has a verified?

To ensure your banking experience is not limited it is recommended you download the latest version of the Banking App and transact using this device to perform your day-to-day transactions, e.g. making payments, checking your transaction history, etc.

If you do not have a smartphone and only use Online Banking, we recommend you use a PC/tablet that you frequently access - not used by anyone else to access their Online Banking profile.

Close

What happens if I use different browsers on my PC to access my Online Banking profile?

If you change browsers your login will not be verified. You will be required to verify your login to your Online Banking profile using the Banking App. If you do not have the app, you will be requested to enter your OTP.

Close

What happens if I continue to use the new browser to access my Online Banking profile?

You will be prompted to verify the new browser.

Close

Does RMB Private Bank have a cookie policy?

Yes, RMB Private Bank does have a cookie policy.

Close

What are cookies?

A cookie is a small text file that is stored on your device by the site you are visiting. It helps the website remember information about your device and how you use the website. We use this information to make the visit to our site as easy and useful as possible.

Close

What we use cookies for

We use cookies for session management, user device identification and classification, traffic routing and analytics.

Close

Do cookies place me at risk?

No, we will never save any personal information, including login details or any other personal information, on your computer.

Close

Can I disable cookies?

You can limit the collection of your information by disabling cookies on your browser. You may also be able to modify your browser settings to require your permissions each time a site attempts to set a cookie. However, our website(s) (and many other websites) rely on cookies to enable certain functionality. If you chose to disable cookies, some of the services on our website may not function properly.

Close

What should I do if I have been a victim of fraud?

You need to contact the RMB Private Bank 24/7 Fraud helpline on +27 87 575 9444, or you can report fraud on the Banking App.

Close

VERFIED DEVICES

Prevent fraud on your account

When an attempt is made to log in to your Online Banking profile, we will detect if the device being used is verified. If not, or if you have not initiated the login, you will have the option to report fraud immediately using the app.

What does it mean if your login is verified?

If your login has been verified, you will be able to transact as usual.

What does it mean if your login is not verified?

If we detect a login that is not verified, we will offer limited services for your protection and to prevent possible fraudulent activity on your account. These limited services will remain in place until your device has been verified.

X

FINGERPRINT ID

Access banking with one touch

The RMB Private Bank App is now secure with Fingerprint ID for Apple and Android M devices. Update to the latest version of the app and do secure banking with Fingerprint ID.

Stay secure when you
  • Authenticate voucher purhases and redeem vouchers
  • Purchase from the 'Buy' menu (airtime, data, SMSs, vouchers)
  • Make GEO payments, cardless cash withdrawals
  • Send money with eWallet
X

DAILY LIMITS

Manage your limits & keep fraud to the limit

Setting a daily limit allows you to take control of how much money can move inand out of your account per day. If you access the app from a verified device, you will be able to manage your daily maximum limits for payments, transfers, prepaid purchases and voucher purchases.

To protect your account from fraudulent activities, you will not be able to manage your daily limits from a device that is not verified.

SECURITY

Because keeping you safe is important

We use a number of security mechanisms to prevent fraud because your security and the privacy of your personal information are important to us.

VERIFIED DEVICES

Prevent fraud on your account

When an attempt is made to log in to your Online Banking profile, we will detect if the device being used is verified.

FINGERPRINT ID

Access banking with one touch

The RMB Private Bank App is now secure with Fingerprint ID for Apple and Android M devices.

Read more

DAILY LIMITS

Manage your limits & keep fraud to the limit

Setting a daily limit allows you to take control of how much money can move in and out of your account per day.

Read more

GET STARTED

RMB Private Bank App

Download now
RMB Private Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider 1929/001225/06 (NCRCP20).