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WHAT THIS IS
Approve
Smart inContact uses secure messaging via the Banking App, for you to manage and approve certain transactions when banking online.
For any unknown or suspicious transactions you will be able to connect to the fraud helpline immediately.
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WHAT THIS IS
Verify
When an attempt is made to login to your Online Banking profile via a PC or mobile device that has not been verified, you will receive a notification via Smart inContact requesting you to approve/verify the device.
If you suspect any unauthorised activity on your account you can connect to the fraud helpline immediately.
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WHAT THIS IS
Secure messaging
Smart inContact on the Banking App can be set from R0.01, giving you full control of money going in and out of your account.
Report fraud for any suspicious swipes, withdrawals, payments, transfers and more.
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APPROVE ONLINE TRANSACTIONS
Approve & interact
We have changed the way you approve transactions that require authorisation while banking online.
Instead of receiving your OTP via SMS, Smart inContact uses interactive messaging via the Banking App, so that you can approve these transactions securely.
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VERIFY DEVICES
Approve transactions & verify devices
When an attempt is made to login to your Online Banking profile via a PC or mobile device that has not been verified, you will receive a notification via Smart inContact requesting you to approve/verify the device.
You will have the option to accept and approve the PC or mobile device. If you suspect fraud or unauthorised activity on your account, you can report fraud immediately via the app.
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SECURE MESSAGING
Secure, intelligent & interactive
You will be notified via the app of all account activity such as payments, deposits and swipes. If these are not authorised by you, you will be able to report fraud immediately.
Have more control of money going in and out of your account by personalising your Smart inContact settings.
Your Smart inContact alert amount can be set from R0.01 (this is the minimum amount that will trigger a Smart inContact message on your app when a transaction is performed on your account).
This is just another safety measure to ensure your online banking stays secure.
Approve
Verify
Secure messaging
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FAQs